Collaborative Proposal: Change Management and Organizational Innovation Perspectives on Business Process Offshoring

这项研究审查了“从事离岸业务流程的组织如何最好地管理其公司知识环境的变化，以提高创新和业绩？更具体地说，作者将研究不同类型的业务流程外包如何影响公司管理相关知识结构变化的能力。 他们还研究了对市场表现的长期影响。 该研究建立在动态能力和知识管理理论的基础上，突出了不同类型的基于知识的活动的价值，以及企业的动态能力如何随着其知识结构的变化而演变，并与其战略能力相结合。 就实际影响而言，这项工作将超越以往审查是否外包以及何时外包的工作;它将使人们深入了解可用于最佳利用离岸外包带来的好处的公司内部能力的类型。 采用多方法的方法，研究开始与负责离岸外包的管理人员进行深入访谈，以完善假设的理论关系。 接下来，将通过对从事离岸外包的公司进行两次横向调查收集纵向数据。此外，作者将依赖于纵向二级数据从一个样本的上市公司从事外包的不同业务流程。

This study examines "How can organizations engaged in offshoring business processes best manage changes in their firm's knowledge environment to enhance both innovation and performance?" More specifically, the authors will examine how the outsourcing of different types of business processes impacts a firm's ability to manage changes in its associated knowledge structures. They also examine consequent long-term impacts on market performance. The study builds on theory about dynamic capabilities and knowledge management by highlighting the value of different types of knowledge-based activities and how a firm's dynamic capabilities evolve consequent to changes in its knowledge structures in conjunction with its strategic capabilities. In terms of practical implications, the work will go beyond prior work examining whether and when to outsource; it should yield insights into the types of internal firm capabilities that can be used to best leverage the benefits offered by offshoring. Employing a multimethod approach, the study begins with in-depth interviews of managers in charge of offshoring to refine the hypothesized theoretical relationships. Next, longitudinal data will be collected via two waves of cross-sectional surveys of firms engaged in offshoring. In addition, the authors will rely upon longitudinal secondary data from a sample of publicly listed firms engaged in the outsourcing of different business processes.