Collaborative Research: Change Management and Organizational Innovation Perspectives on Business Process Outsourcing

本研究探讨了“从事离岸业务流程的组织如何最好地管理其公司知识环境的变化，以提高创新和绩效？”更具体地说，作者将研究不同类型的业务流程的外包如何影响公司管理其相关知识结构变化的能力。他们还研究了随之而来的对市场表现的长期影响。该研究建立在动态能力和知识管理理论的基础上，强调了不同类型的知识活动的价值，以及企业的动态能力如何随着其知识结构的变化而演变，并与其战略能力相结合。就实际影响而言，这项工作将超越先前审查是否及何时外判的工作；它应该产生对公司内部能力类型的洞察，这些能力可以用来最好地利用离岸外包提供的好处。本研究采用多方法方法，首先对负责离岸外包的管理人员进行深入访谈，以完善假设的理论关系。接下来，纵向数据将通过对从事离岸外包的公司进行两波横断面调查来收集。此外，作者将依赖于纵向二手数据从公开上市公司从事不同的业务流程外包的样本。

This study examines "How can organizations engaged in offshoring business processes best manage changes in their firm's knowledge environment to enhance both innovation and performance?" More specifically, the authors will examine how the outsourcing of different types of business processes impacts a firm's ability to manage changes in its associated knowledge structures. They also examine consequent long-term impacts on market performance. The study builds on theory about dynamic capabilities and knowledge management by highlighting the value of different types of knowledge-based activities and how a firm's dynamic capabilities evolve consequent to changes in its knowledge structures in conjunction with its strategic capabilities. In terms of practical implications, the work will go beyond prior work examining whether and when to outsource; it should yield insights into the types of internal firm capabilities that can be used to best leverage the benefits offered by offshoring. Employing a multimethod approach, the study begins with in-depth interviews of managers in charge of offshoring to refine the hypothesized theoretical relationships. Next, longitudinal data will be collected via two waves of cross-sectional surveys of firms engaged in offshoring. In addition, the authors will rely upon longitudinal secondary data from a sample of publicly listed firms engaged in the outsourcing of different business processes.