Stakeholder Alignment in Socio-Technical Systems

这项研究将有助于避免灾难性的？断开连接？在虚拟组织中，推广有价值的？连接？在利益相关者之间，并推进虚拟社会技术系统的新兴领域的综合理论。 许多复杂的社会技术系统是虚拟的？Meta组织？由多个利益相关者组成。 这些系统面临的核心挑战是利益攸关方的协调，足以使正常运作和支持定期转型。 利益相关者的错位导致这些系统无法发挥其潜力，并可能导致灾难性的失败，如应对卡特里娜飓风。 这项研究开发的工具和方法，将用于推进？横向对齐？通过透明的数据收集来实现利益相关者理论。这些工具和方法在促进利益攸关方协调方面也具有实用价值。 将开发基于网络的工具和方法，以查明利益攸关方之间在行为、结构和文化方面的一致性或不一致性，使利益攸关方能够直观地了解其相互关系，并预测和应对威胁和机会。这些工具和方法的有效性和利益相关者理论的横向对齐的价值将在四个试点案例中进行测试，代表了一系列的研究，教育和行业伙伴关系。 我们每天都依赖于复杂的社会技术系统，如空中、水上和地面交通系统、电网和医疗保健系统。其中许多需要几个不同组织和机构之间的合作或伙伴关系。 这些伙伴关系的有效运作有赖于利益攸关方的协调。 提供识别和解决利益相关者不一致的工具可能会改变这些系统的创建和管理，并有助于避免未来的灾难。

This research will help avoid catastrophic ?disconnects? in virtual organizations, promote valuable ?connects? among the stakeholders, and advance integrative theory in the emerging field of virtual socio-technical systems. Many complex socio-technical systems are virtual ?meta organizations? comprised of multiple stakeholders. The central challenge facing these systems is the alignment of stakeholders sufficient to enable regular operations and support periodic transformation. Stakeholder misalignment causes these systems to fall short of their potential and may result in catastrophic failures such as the response to Hurricane Katrina. This research develops tools and methods which will be used to advance ?lateral alignment? of stakeholders theory by enabling transparent data collection. These tools and methods will also be of practical value in fostering stakeholder alignment. Web-based tools and methods for identifying behavioral, structural and cultural alignment or misalignment among stakeholders will be developed, allowing stakeholders to visualize their interrelationships and to anticipate and address threats and opportunities. The efficacy of these tools and methods and the value of lateral alignment of stakeholders theory will be tested on four pilot cases, representing a range of research, educational, and industry partnerships. Every day we rely upon complex socio-technical systems such as the air, water and ground transportation systems, the power grid, and health care delivery systems. Many of these require cooperation or partnerships among several different organizations and agencies. These partnerships depend on stakeholder alignment to operate effectively. Providing tools to identify and address stakeholder misalignments could potentially transform the creation and management of these systems and help avoid future catastrophes.