An Empirical Study of Predicting the Impact on Business Performance of EnhancedInformation Systems

在投资评估中，通过引入信息系统来估计业务流程对绩效的影响是一个重要的实际问题。本研究定量研究了业务流程模拟(BPS)作为一种评估预期信息系统对业务绩效影响的方法的潜力。通过引入系统可变性、场景分析和可视化显示来传达流程性能的能力，我们验证了BPS从根本上增强了流程性能分析，并使其成为在引入特定IS之前提供真实影响评估的有用技术。

The estimation of the impact on performance in business process (BP) by introducing an information system (IS) is an important practical problem in investment appraisal. This study quantitatively investigated the potential of business process simulation (BPS) as an approach for evaluating an expected IS impact on business performance. By introducing the ability to incorporate system variability, scenario analysis, and visual display to communicate process performance, we validated that BPS fundamentally enhances process performance analysis and makes it a useful technique providing a realistic evaluation of impact before introducing a particular IS.