Transforming property due diligence for conveyancers through the game-changing use of Natural Language Processing and workflow automation

每年在英格兰和威尔士发生的每笔住宅物业交易的基础都是物业转让，即买卖房产的法律程序。物业转易过程的核心是额外查询（“查询”）。咨询涉及在转易人之间交换非结构化的，通常是复杂的问题和答案，并构成对出售财产进行法律尽职调查的基础，支持“买方自负”（买方自负）的重要原则。典型的例子包括要求提供扩建规划许可的证据、锅炉、窗户等装置的证书副本以及产权文件。市场调查（Today’s Conveyancer， 5月22日）显示，四分之三的房产转让公司的询盘量有所增加（显著增加50%），而其他分析（Landmark， 4月22日）显示，解决询盘所需的时间增加了一倍多。考虑到物业转易过程的重要性和影响，物业转易过程面临的主要挑战是交易时间越来越长，物业转易失败率持续高企，客户满意率低，而物业转易能力的问题则加剧了这一挑战，因此处理物业转易查询需要一种激进而新颖的方法。Collaborative Conveyancing正在开发一种新的独特产品，该产品将人工智能（AI）的使用，特别是自然语言处理（NLP），与人工智能驱动的工作流程自动化和决策相结合，以标准化和自动化的方式识别和分类查询并生成响应。为了实现这一目标，Collaborative tranyancing正与隶属于科学技术设施委员会的哈特里中心（Hartree Centre）合作。这种改变游戏规则的创新取代了传送带现有的流程，降低了复杂性，提高了所有相关人员的效率、可见性和沟通。通过处理查询，在不改变用户行为的情况下，我们的变革性方法使转让过程减少了管理密集型，更快，更准确，至关重要的是有助于更快，更无摩擦的房地产交易。

Underpinning each of the residential property transactions that occur in England and Wales each year is conveyancing, the legal process of buying and selling property.At the core of the conveyancing process are additional enquiries ("Enquiries").Enquiries involve the exchange of unstructured, often complex questions and answers between conveyancers and form the basis of legal due diligence on the sale property, supporting the important principle of 'caveat emptor' (buyer beware).Typical examples include requesting evidence of planning permission for extensions, copies of certificates for installations such as boilers, windows, etc and property title documents.Market polling (Today's Conveyancer, May-22) shows three-quarters of conveyancers have seen Enquiries volume increase (50% significantly) whilst other analysis (Landmark, April-22) shows time taken to resolve Enquiries raised has more than doubled.Given the importance and impact on the conveyancing process - which faces key challenges of increasingly long transaction lengths, a persistent high fall-through rate and low client satisfaction rates exacerbated by capacity issues - a radical, novel approach is required to dealing with Enquiries.Collaborative Conveyancing is developing a new and unique product that combines the use of Artificial Intelligence (AI), specifically Natural Language Processing (NLP), with AI-powered workflow automation and decisioning to identify and classify Enquiries and generate responses in an standardised and automated way.To achieve this, Collaborative Conveyancing is working in collaboration with the Hartree Centre, part of the Science and Technology Facilities Council.This game-changing innovation displaces the existing process for conveyancers to reduce complexity and improve efficiency, visibility and communication for all involved.By tackling Enquiries, without changing user behaviours, our transformative approach makes the conveyancing process less admin-intensive, quicker and more accurate, crucially assisting in a faster, more frictionless property transaction.