Affordable Legal Advice

“谘询机构、支援机构、资讯中心和公共法律教育机构都可以在人们需要支援时提供帮助，以解决他们的法律问题。然而，访问这个复杂的支持网络是很复杂的。对许多公民来说，如果他们无法获得能够为他们提供及时和全面咨询或有效代表的服务，他们就无法清楚地了解他们的法律问题或他们的选择。这通常会导致情况变得更糟。对于提供支持的志愿者和工作人员来说，迫切需要探索这个相互联系和重叠的复杂网络。对于这些服务提供者来说，知道客户以前去过哪里，他们收到了什么建议，他们是否按照建议采取了行动，其他机构可以提供什么帮助，其他机构是否有能力以及他们所帮助的客户的公正结果是至关重要的。尽管许多商业企业努力开发相对集中的应用程序，并广泛采用各种客户管理软件系统，但尚未开发出能够有效整理这些关键数据的产品或服务。为了向客户建议他们可能需要访问哪个服务提供商，他们在哪里，什么时候这样做是最好的，重要的是，这项服务可能需要多少钱；需要一个系统，它可以为任何客户和所有不同的顾问提供复杂网络的概述。这个项目的目的是测试创建这样一个资源和添加功能的可行性，方法是从创建的事务数据中获得可以做什么以及最终为特定客户群体提供最好服务的内容。最重要的是，该项目旨在帮助志愿者和工作人员提供智能和响应性的支持。该项目将探索咨询机构共享数据以了解其用户旅程的可能性，以及用户将从更广泛的法律服务市场中受益的地方。这将支持咨询慈善机构与私人法律服务提供商建立更牢固的关系，以适当地指导能够负担得起服务的客户。预计这将增加法律服务市场的用户数量，同时也会使服务提供多样化。”

"Advice agencies, support providers, clearinghouses and public legal education providers all exist to help people when they need support to solve their legal problems. However, accessing this complex network of support is complicated. For many citizens, if they are unable to access the services that can provide them with timely and comprehensive advice or effective representation, they are left without a clear understanding of their legal matter or their options. This often results in the situation getting worse.For the volunteers and staff who provide the support, there is an urgent, unmet need to explore this complex network of interlocking and overlapping services. For these service providers, knowing where the client has been before, what advice they've received, whether they have acted on that advice, what assistance other agencies can provide, whether the other agencies have capacity and the justice outcomes of the clients they help is crucial.Despite the efforts of a number of commercial enterprises developing relatively focussed applications and the widespread introduction of a variety of client management software systems, no products or services have been developed that can effectively collate this crucial data. In order to advise clients on which service provider they might need to access, where they are, when it is best to do so and importantly how much that service might cost; a system is required which can provide an overview of the complex network for any clients and all of the different advisors. This project is designed to test the feasibility of creating such a resource and adding functionality by deriving from the transaction data created, a picture of what can be done and ultimately what has best served particular client groups. Above all the project is intended to help volunteers and staff provide support that is intelligent and responsive.This project will explore both the possibility of advice charities sharing data to understand their user's journeys and where users would benefit from being guided into the wider legal services market. This will support advice charities to form stronger relationships with private legal services providers to appropriately direct clients who can afford services. It is expected that this will increase the number of users of the legal services market but also have the effect of diversifying service provision."