ADAPT - Assistance for Disabled Air Passenger Travel

“残疾人在航空旅行方面遇到障碍，包括关于无障碍和服务的信息不足，必须提前48小时预订援助，援助服务存在差距，并帮助他们乘坐飞机、火车、长途汽车或出租车继续旅行。五分之一的人报告难以获得交通工具（[ONS，2011][0]），与没有交通工具的人相比，有62%的旅行（[NTS 2015][1]）。[CAA 2016/17][2]显示，在英国前30大机场中，PSAN接入和服务“非常好”类别的数量从10下降到6，“差”类别从1上升到4，而PSAN数量的增长速度是其他机场的两倍，去年PSAN增长了11%或300，000。提高无障碍性和实现自发航空旅行的立法压力越来越大（[DfT 2017][3]）.利用希思罗机场3号航站楼的乘客旅程，本可行性研究着眼于开发集成移动的手机应用程序的潜力、优势和劣势，该应用程序可以：* 让PSAN在旅行前指定其需求 * 与机场服务提供商交换实时消息 * 提醒工作人员PSAN到达现场的时间和地点;* 将乘客在机场的位置精确定位给工作人员 * 在登机前或转机前在机场周围实现独立的乘客寻路。*访问与环境相关的信息，如位置数据 * 使服务提供商能够将信息集成到其资源规划和管理中，以实现高效和主动的支持服务交付乘客和服务提供商的应用程序用户测试将关注用户从交通方式到达点的旅程（例如希思罗机场快线），通过航站楼（陆侧和空侧）到登机口的出发点（也包括航班转机和入境行程）。这将确定最终应用程序构建的技术和乘客服务改进，沿着开发和成功的机会和威胁。（无论是移动/灵巧性障碍、感觉障碍（视觉或听觉），还是神经多样性方面，（但不限于）阅读障碍、运动障碍、学习方法多样化、自闭症和心理健康。对于PSAN来说，这样的产品将增加旅行者对以下方面的信心，灵活性和通过机场旅行的整体经验，在整个旅程中提供帮助，仅提供旅程中的一些元素）或仅在要求时提供。也;为快速增长的乘客群提供更高的效率和更灵活的服务，使机场管理层和航空公司，保安和零售商等承包商提供的服务更好地满足个人需求。[0]：https：//www.ons.gov.uk/census/2011census [1]：https：//www.gov.uk/government/uploads/system/uploads/attachment_data/file/551437/national-travel-survey-2015.pdf[2]：http：//publicapps.caa.co.uk/docs/33/CAP1577_Airport_cassibility_Report_FINAL.pdf [3]：https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/638404/accessibility-action-plan-consultation.pdf“

"Disabled people experience barriers to air travel including poor information on accessibility and services, having to book assistance 48 hours in advance, gaps in assistance services and help connecting with onward journeys by plane, train, coach or taxi. 1 in 5 report difficulties in accessing transportation ([ONS, 2011][0]) and make 62% of trips compared to those without ([NTS2015][1]). The [CAA2016/17][2] shows for the top 30 UK airports, the PSAN access and service 'very good' category numbers dropping from 10 to 6 and the poor' category rising from 1 to 4 whilst PSAN numbers are growing twice as fast as others with an 11% or 300,000 PSAN increase last year. There is increasing legislative pressure to improve accessibility and enable spontaneous air travel ([DfT2017][3]).Using Heathrow Airport, Terminal 3, passenger journeys, this Feasibility Study looks at the potential, strengths and weakness of a developing integrated mobile phone app that can:* Let PSANs specify their needs prior to travel* Exchange real-time messages with airport service providers* Alert staff to when and where a PSAN arrives on site;* Pin-point the location of the passenger in the airport to staff* Enable independent passenger wayfinding around the airport before boarding or connecting with onward journey.* Access contextually relevant information such as location data* Enable service providers to integrate the information into their resource planning and management to enable efficient and pro-active support service deliveryApp user-testing by passengers and service providers will look at the user- journey from transport mode arrival point (e.g. Heathrow Express), through terminal (landside and airside) to the point of departure at the gate (flight transfers and inbound journeys are also covered). This will identify technical and passenger service improvements for final app build along with opportunities and threats to its exploitation and success.Improve service consistency and quality for PSANs (whether mobility/dexterity impairments, sensory impairments (vision or hearing), or aspects of neurodiversity including (but not limited to) dyslexia, dyspraxia, diverse approaches to learning, autism and mental health.For PSAN, such a product will increase traveller confidence in, flexibility and overall experience of travel through airports giving help throughout the journey, with just some elements of the journey) or only if requested. Also; greater efficiency and service flexibility to a fast growing passenger base, better matching individuals' needs with services provided by airport management and contractors such as airlines, security and retailers.[0]: https://www.ons.gov.uk/census/2011census[1]: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/551437/national-travel-survey-2015.pdf[2]: http://publicapps.caa.co.uk/docs/33/CAP1577_Airport_Accessibility_Report_FINAL.pdf[3]: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/638404/accessibility-action-plan-consultation.pdf"