AI Powered Family Carer Support

上游健康是创收，并与英国国民保健服务的支持下，推出了一个新的产品称为桥。我们的Bridgit平台是关于支持和授权家庭照顾者帮助他们的亲人保持健康和在自己的家中。照顾者的角色通常是具有挑战性的，无法获得有关财务支持，家庭护理服务或照顾者和被照顾者的当地支持服务方向等方面的建议和指导。我们最近一直在与照顾者支持服务合作，提供咨询，对家庭照顾者的支持和指示。在联合王国各地委托提供照料者支助服务，以帮助向650万家庭照料者提供支助，并帮助他们向其家庭成员提供照料。他们的工作非常出色，NHS支持这一群体并缓解医疗服务的压力是有意义的。我们观察到，由于COVID-19大流行，护理支持团队可以提供的服务受到了影响。协商不再是面对面的，社区中的许多服务已经关闭。与此同时，由于COVID疫情，对这些服务的需求增加了53%（英国护理人员）。结果是越来越疏远的照顾者群体照顾越来越孤立的老年群体。通过这个项目，我们将与当地的照顾者支持小组合作，开发一个全国性的照顾者支持解决方案。这将建立在我们的Bridgit平台之上，提供一个照顾者支持教练所做的电子版本。它将提供支持信息，评估和内容，以帮助识别自动识别个性化的护理需求。然后，它将使用知识库和聊天机器人提供指导，建议的行动和服务建议。最后，它将包括按需访问真实的生活护理教练和志愿者的选择，完成远程视频咨询，提供支持。该解决方案将支持COVID期间面临的当前问题，这些问题可能会持续一段时间，限制旅行和面对面咨询。然而，这个平台也非常适合后COVID世界，随时提供完整的照顾者支持解决方案，并以创新的方式提供改进的选择，照顾者支持服务，按需提供，并在照顾者需要的时候。我们已经开发了解决方案的原型，并收到了照顾者支持小组的积极反馈。通过这个项目，我们将构建、测试和部署这个解决方案，并发展我们的服务团队来提供护理指导服务。该解决方案将在访问点免费。

Upstream Health are revenue making and with the support of NHS England have launched a new product called Bridgit. Our Bridgit platform is all about support and empowerment of family carers to help keep their loves ones well and in their own homes.The role of a carer is often challenging, with a lack of access to advice and guidance on things like financial support, home care services, or direction on local support services for both the carer and the cared for.We have recently been working with a Carer Support service that provides counselling, support and signposting to family carers. Carer Support services are commissioned across the UK to help provide support the 6.5 million family carers and help them to provide care to their family members. They do an amazing job and it makes sense for the NHS to support this group and relieve pressures of health services.We've observed that due to the COVID-19 pandemic the service that Carer Support teams can provide have been impacted. Consultations are no longer face to face, and a lot of the services that where in place in the community have been closed. At the same time due to COVID demand for these service has increased by 53% (Carers UK). The result is an increasingly alienated group of carers looking after an increasingly isolated elderly group.Through this project we will work with our local Carer Support group to develop a national carer support solution.This will build on top of our Bridgit platform to provide an electronic version of what a Carer Support coach does.It will provide supporting information, assessments and content to help identify automatically identify the personalised carer needs.It will then use knowledge bases and chat bots to provide guidance, suggested action and service recommendations.Finally it will include options for on demand access to real life care coaches and volunteers, to complete remote video consultations to provide support.This solution will support the current issues faced during COVID which may persist for some time with restrictions on travel and face to face consultations. However, this platform is also perfect for a post-covid world providing a complete carer support solution at any time and an innovative way to deliver improved choice, and carer support services, on demand and at the point carers need them.We have already developed a prototype of the solution and received positive feedback from the Carer Support group. Through this project we will build, test and deploy this solution, and develop our service team to provide care coaching services.The solution will be free at the point of access.