Downloading a new normal - privacy, exclusion, and information behaviour in public library digital services use during COVID

在如此多的日常生活中，必须从模拟转换为数字，这是许多英国人在COVID封锁期间的总体经历。该项目探讨了“数字化转型”以及在COVID封锁期间及之后强制使用数字服务如何影响了一个特定的部门，即英国各地的公共图书馆。在这样做的过程中，它考虑了社会上其他公共和私营组织由于封锁而面临的问题，例如（1）在以前公开模拟的空间中使用数字的隐私和道德问题，（2）数字排斥和确保公平访问的相关问题，以及（3）信息行为如何适应和/或影响不同年龄组和其他社会人口统计数据。借书的例子说明了问题;参观图书馆，浏览书架，带着一本实体书离开已经被（1）访问图书馆网站（2）下载应用程序（3）登录第三方供应商的服务（4）所取代同意他们的隐私政策，以及（5）浏览他们的界面以下载您的内容。这与传统经验有很大不同，并提出了我们需要了解的有关隐私、数字公平和信息行为的重要问题。通过利用信息自由查询、图书馆网站的可读性和内容分析、第三方隐私政策、全国范围内的图书馆用户调查以及八个英国范围内的焦点小组，我们将获得关于数字化强迫使用如何影响社会的重要见解。

The necessity to switch from analogue to digital in so much day-to-day living has been the overarching experience of the COVID lockdown for many of the UK population. This project explores "the digital turn" and how compelled use of digital services during COVID lockdown and beyond has impacted one specific sector, namely public libraries across the UK. In doing so it considers issues that have been faced in other public and private organisations across society because of the lockdown, such as (1)privacy and ethical issues in the utilisation of digital in the spaces that were previously overtly analogue in nature, (2)linked issues of digital exclusion and ensuring equity of access, and (3)how information behaviours have adapted and/or been impacted across age groups and other societal demographics.The example of the borrowing of a book brings home the issues; this universally-understood activity of visiting a library building, browsing shelves, and leaving with a physical book has been replaced with (1)visiting library website (2)downloading an app (3)logging into a third party vendor's service (4)agreeing their privacy policy, and (5)navigating their interface to download your content. This is a significant departure from the traditional experience, and raises important issues around privacy, digital equity, and information behaviour that we need to understand. By utilising FoI queries, readability and content analysis of library websites and 3rd party privacy policies, a nationwide survey of library users, and eight UK-wide focus groups, we will gain important insights into how compelled use of digital has impacted society.