Mobile VCE Strategic Partnership: User Interaction

正在进行的电信革命对行业内外都产生了影响，在许多层面上影响着现代生活的多个方面。我们正看到从传统电信服务向支持快速提供更灵活服务以满足快速变化的用户需求的环境过渡的开始。我们已经发现了可能成为未来大众市场的新服务类型的机会。个人生活方式支持服务在消费者领域具有重要意义，反映了先前的研究，其中用户行为和意图的上下文知识与用户交互（与设备，环境和服务）的新模式相结合，提供超越简单通信和信息的新服务。本研究的总体目标是透过探索、发展、示范及评估先进的使用者互动模式，促进新的突破性服务，从而在个人生活方式支持的框架内刺激新市场。这种对未来的愿景已经认识到对简单易用的服务和“隐形技术”的需求。实现这一愿景需要个人用户以隐藏技术复杂性和管理服务复杂性的方式与她的个人设备、环境和服务进行交互。个人生活方式支持服务必须适应个人用户的生活方式，必须是非侵入性的，并且需要最少的配置或不需要配置。当然，它们也必须让用户感到完全的自信和掌控。今天，便携式设备上的大多数用户交互都是在服务请求和交付时开始的——例如，拨打语音电话、输入文本信息、浏览网页。在未来，可以预见到新的服务类型，它们可以智能地预测用户的意图。可以利用由用户拥有的产品、财产或用户周围环境（统称为他们的个人分布式环境）捕获的来自各种来源的上下文信息来提供此类服务。因此，这项研究计划远远超出了今天的概念和设备。它的目标是确定、实施和展示新的交互模式，这些模式有可能实现一系列新的突破性服务。它本身不会开发这样的服务，但将定义一组可用的设计原则和工具，并将使用这些来演示工业合作伙伴可以构建的潜在工具，从而创建新的功能、服务和产品。

The ongoing revolution in telecommunications has implications within and beyond the boundaries of the industry, impacting multiple facets of modern life at many levels. We are seeing the beginning of a transition from traditional telecomms services towards an environment supporting rapid provision of more flexible services to meet rapidly changing user demands. We have identified opportunities for new genres of service that could become mass markets of tomorrow. Significant within the consumer space, and reflecting prior research, are personal lifestyle support services, where contextual knowledge of users' behaviour and intentions is combined with new modes of user interaction (with devices, environments and services), to deliver new services that extend beyond simply communications and information. The overall goal of this research is to facilitate new breakthrough services through the exploration, evolution, demonstration and evaluation of advanced user interaction modalities capable of stimulating new markets within the framework of personal lifestyle support. This vision of the future has recognised the need for simple-to-use services and 'invisible technology'. Realisation of this vision requires that an individual user interacts with her personal devices, environment and services in ways that hide the complexity of the technology and the complexity of managing services. Personal lifestyle support services must adapt to the individual user's lifestyle, must be non-intrusive, and require minimal or no configuration. They must also, of course, leave the user feeling fully confident and in control. Today, most user interactions on a portable device are initiated at time of service request and delivery - e.g. dialling a voice call, typing a text message, web browsing. In the future, new types of services are foreseen, which intelligently anticipate a user's intention. Contextual information from a variety of sources, captured by user-owned products, property, or the user's surroundings (collectively, their Personal Distributed Environment) may be harnessed to allow such provision of services. This research programme therefore extends well beyond today's concepts and devices. It aims to identify, implement and demonstrate novel interaction modalities that have the potential to enable a range of new breakthrough services. It will not develop such services per se, but will define a set of usable design principles and tools, and will use these to demonstrate potential tools on which industrial partners can build, enabling creation of new capabilities, services and products.