Transforming Banking Service Delivery Through Connected Communities

该项目旨在更深入地了解客户之间联系的增加对服务部门组织的潜力。社交技术的大量使用表明了对连通性的高需求。然而，到目前为止，企业及其客户没有足够的手段来利用这些社区。以银行业为例，该项目的成果旨在展示数字社区如何改善服务交付，促进新的共同交付和经纪模式。

This project aims to develop a deeper understanding of the potential that the increased connectedness between customers has for organisations in the services sector. The massive uptake of social technologies demonstrates the high demand for connectedness. However, to date corporations and their customers have insufficient means to utilise such communities. Using the banking sector as an example, the project's outcomes intend to show how digital communities can improve the delivery of services and facilitate new co-delivery and brokerage models.