Trajectories of Blocked Community Members: Redemption, Recidivism and Departure
Trajectories of Blocked Community Members: Redemption, Recidivism and Departure
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被封锁的社区成员的轨迹：救赎、累犯和离开
DOI：
10.1145/3308558.3313638
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发表时间：
2019
期刊：
影响因子：
--
通讯作者：
Danescu-Niculescu-Mizil, Cristian
中科院分区：
文献类型：
--
作者：
Chang, Jonathan;Danescu-Niculescu-Mizil, Cristian
违反社区规范会损害在线的建设性沟通和协作。作为一种防御机制，社区管理员通常通过暂时屏蔽犯罪者来解决此类违规行为。然而，这样做的代价是可能疏远社区成员。考虑到这种权衡，有必要了解在何种程度上以及在何种情况下，这种常见的审核实践能够有效地加强社区规则。在这项工作中，我们引入了一个计算框架来研究维基百科上被屏蔽用户的未来行为。在他们的区块过期后，他们可以采取几种不同的方式：他们可以改革并遵守规则，但他们也可以累犯，或者直接放弃社区。我们发现，这些轨迹与被阻碍个体的特征以及他们是否认为阻碍是公平和合理的因素有关。基于这些见解，我们制定了一系列预测任务，旨在确定用户在第一次被阻止后可能采取的路径，并证明这些新任务的可行性。总的来说，这项工作通过强调正在发挥作用的权衡，建立了一种更细致入微的适度方法。
Community norm violations can impair constructive communication and collaboration online. As a defense mechanism, community moderators often address such transgressions by temporarily blocking the perpetrator. Such actions, however, come with the cost of potentially alienating community members. Given this tradeoff, it is essential to understand to what extent, and in which situations, this common moderation practice is effective in reinforcing community rules.In this work, we introduce a computational framework for studying the future behavior of blocked users on Wikipedia. After their block expires, they can take several distinct paths: they can reform and adhere to the rules, but they can also recidivate, or straight-out abandon the community. We reveal that these trajectories are tied to factors rooted both in the characteristics of the blocked individual and in whether they perceived the block to be fair and justified. Based on these insights, we formulate a series of prediction tasks aiming to determine which of these paths a user is likely to take after being blocked for their first offense, and demonstrate the feasibility of these new tasks. Overall, this work builds towards a more nuanced approach to moderation by highlighting the tradeoffs that are in play.
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