Your process is showing: controversy management and perceived quality in wikipedia
Your process is showing: controversy management and perceived quality in wikipedia
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您的流程正在显示：维基百科中的争议管理和感知质量
DOI：
10.1145/2441776.2441896
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发表时间：
2013
期刊：
影响因子：
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通讯作者：
Herbsleb, James
中科院分区：
文献类型：
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作者：
Towne, W. Ben;Kittur, Aniket;Kinnaird, Peter;Herbsleb, James
大型协作系统通常将其内容与围绕内容如何产生的审议分开。如果审议过程看起来公平、合理和彻底，那么公开这种审议可能会在内容生成过程中产生信任。或者，它可能会鼓励对内容质量的怀疑，特别是如果这个过程看起来混乱或有偏见。在本文中，我们报告的实验结果，我们发现，表面审议一般会导致质量的看法下降，为正在考虑的文章，特别是-但不仅-如果讨论显示冲突。效果大小取决于编辑交互的类型。最后，这种实际文章质量评分的下降伴随着自我报告的对文章和维基百科整体看法的改善。
Large-scale collaboration systems often separate their content from the deliberation around how that content was produced. Surfacing this deliberation may engender trust in the content generation process if the deliberation process appears fair, well-reasoned, and thorough. Alternatively, it could encourage doubts about content quality, especially if the process appears messy or biased. In this paper we report the results of an experiment where we found that surfacing deliberation generally led to decreases in perceptions of quality for the article under consideration, especially - but not only - if the discussion revealed conflict. The effect size depends on the type of editors' interactions. Finally, this decrease in actual article quality rating was accompanied by self-reported improved perceptions of the article and Wikipedia overall.
REFLECT：通过重述支持积极倾听和在网络上扎根
DOI：
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发表时间：
2011
期刊：
影响因子：
--
作者：
Travis Kriplean;Michael Toomim;A. Borning;Amy J. Ko
通讯作者：
Amy J. Ko