How the Design of YouTube Influences User Sense of Agency

How the Design of YouTube Influences User Sense of Agency
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YouTube 的设计如何影响用户的代理感

DOI:
10.1145/3411764.3445467
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发表时间:
2021
期刊:
Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems
影响因子:
--
通讯作者:
Hiniker, Alexis
Hiniker, Alexis
中科院分区:
--
文献类型:
--
作者:
Lukoff, Kai;Lyngs, Ulrik;Zade, Himanshu;Liao, J. Vera;Choi, James;Fan, Kaiyue;Munson, Sean A.;Hiniker, Alexis

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在注意力经济时代,视频应用采用自动播放等设计机制,利用心理弱点来最大化观看时间。因此,许多人在使用应用程序时感到缺乏能动性,这与睡眠不足等负面生活影响有关。之前的设计研究已经创新了监管多个应用程序的外部机制,比如锁定计时器。在这项工作中,我们将重点转移到应用程序的内部机制如何支持用户代理,并以流行的YouTube移动应用程序为测试案例。通过对120名美国用户的调查,我们发现自动播放和推荐主要破坏代理感,而播放列表和搜索则支持代理感。从13次共同设计会议中,我们发现,当用户对如何使用YouTube有特定的意图时,他们更喜欢支持更大代理的界面。我们讨论了设计师如何帮助用户在媒体使用中重新获得代理感的含义。
In the attention economy, video apps employ design mechanisms like autoplay that exploit psychological vulnerabilities to maximize watch time. Consequently, many people feel a lack of agency over their app use, which is linked to negative life effects such as loss of sleep. Prior design research has innovated external mechanisms that police multiple apps, such as lockout timers. In this work, we shift the focus to how the internal mechanisms of an app can support user agency, taking the popular YouTube mobile app as a test case. From a survey of 120 U.S. users, we find that autoplay and recommendations primarily undermine sense of agency, while playlists and search support it. From 13 co-design sessions, we find that when users have a specific intention for how they want to use YouTube they prefer interfaces that support greater agency. We discuss implications for how designers can help users reclaim a sense of agency over their media use.
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