Negotiating work-based travel for people with disabilities
Negotiating work-based travel for people with disabilities
复制标题
就残疾人的工作旅行进行谈判
DOI：
10.1080/13683500.2020.1801605
复制
发表时间：
2020
影响因子：
8
通讯作者：
Harpur
中科院分区：
文献类型：
--
作者：
Harpur
在理想的世界里，包容式旅行服务应该重视每个人，支持充分参与，并寻求包容社会中的相似之处和不同之处。至少从轶事上看，对于许多残疾人来说，一个不言而喻的事实是，从事任何形式的旅行的努力往往会因为糟糕的服务、系统性的偏见和歧视而受阻。这项澳大利亚研究采用归纳的调查方法，试图详细说明高等教育部门的残疾员工是如何协商他们与工作相关的差旅责任的。调查结果显示，许多人觉得当前的制度和做法对他们造成了损害，许多人被要求做的事情远远超出了他们对同事的期望。该研究项目的结果旨在让雇主了解残疾员工在满足基于工作的旅行期望时面临的往往沉默的挑战。这些发现还直接有助于服务研究议程的变革，使人们清楚地了解到，旅行和酒店业如何能够更好地包容员工因工作原因出差，从而使各方受益。
In an ideal world, inclusive travel services would value each person, support full participation and seek to embrace the similarities, as well as the differences, to be found in society. Anecdotally at least, it seems the unspoken truth for many individuals with a disability is that efforts to engage in any form of travel are often thwarted by poor service provision, systemic bias and discrimination. Using an inductive line of inquiry, this Australian study sought to detail how staff with a disability in the higher education sector negotiated their work-related travel responsibilities. Findings revealed that many felt compromised by current systems and practices with many required to go ‘above and beyond’ that expected of their work colleagues. The results of the research project serve to inform employers about the often unvoiced challenges employees with disabilities face when meeting work-based travel expectations. The findings also contribute directly to the transformative service research agenda by offering clear insight into how the travel and hospitality industry might be more inclusive of employees travelling for work-based purposes to the benefit of all parties.
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