Analyzing the Communication Interchange of Individuals With Disabilities Utilizing Facebook, Discussion Forums, and Chat Rooms: Qualitative Content Analysis of Online Disabilities Support Groups
Analyzing the Communication Interchange of Individuals With Disabilities Utilizing Facebook, Discussion Forums, and Chat Rooms: Qualitative Content Analysis of Online Disabilities Support Groups
复制标题
利用 Facebook、论坛和聊天室分析残疾人的交流互动：在线残疾人支持小组的定性内容分析
DOI：
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发表时间：
2018
影响因子：
--
通讯作者：
Mark Hart
中科院分区：
文献类型：
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作者：
Nichole E. Stetten;Kelsea Lebeau;M. A. Aguirre;Alexis B Vogt;J. Quintana;Alexis R Jennings;Mark Hart
在美国，大约五分之一的成年人目前生活在某种形式的残疾中。尽管《美国残疾人法》公布了指导方针，以帮助开发技术和社交网站（SNS），使其对各种残疾人更容易访问和用户友好，但残疾人平均而言比普通人群更少访问互联网。质量，内容和媒体因网站而异，并且已经大大地研究不足。因此，残疾人如何利用各种在线交流平台获得支持仍不清楚。目的本研究的目的是定性地探索和比较Facebook、论坛和聊天室中的在线支持团体之间的互动和联系，以更好地了解残疾人如何利用不同的SNS来促进沟通交流、传播信息和促进社区支持。方法根据预先确定的纳入标准选择Facebook群组、讨论论坛和聊天室。收集的数据包括Facebook群组、论坛和聊天室上发布的内容以及群组成员之间的互动。使用常数比较法对数据进行定性分析。结果共收集和分析了133个Facebook帖子，116个论坛帖子和60个小时的聊天室讨论。此外，为Facebook帖子确定了4个主题，为论坛确定了3个主题，为聊天室确定了3个主题。残疾人以类似的方式利用讨论论坛和聊天室，但他们在Facebook上的互动相比之下有所不同。他们似乎是基于平台提供的特定功能进行交互的。结论在每个平台上的互动显示的4种类型的社会支持的元素，表明社会支持的能力，以促进SNS之间，但是，社会支持的类型不同的平台。调查结果表明，在线支持平台服务于可能无法互换的特定目的。通过在不同平台上的参与，残疾人能够以各种方式提供和接受社会支持，而不受残疾人经常遇到的障碍和限制。
Background Approximately 1 in 5 adults in the United States are currently living with a form of disability. Although the Americans with Disabilities Act has published guidelines to help make developing technology and social networking sites (SNS) more accessible and user-friendly to people with a range of disabilities, persons with disabilities, on average, have less access to the internet than the general population. The quality, content, and medium vary from site to site and have been greatly understudied. Due to this, it is still unclear how persons with disabilities utilize various platforms of online communication for support. Objective The objective of this study was to qualitatively explore and compare the interactions and connections among online support groups across Facebook, discussion forums, and chat rooms to better understand how persons with disabilities were utilizing different SNS to facilitate communication interchange, disseminate information, and foster community support. Methods Facebook groups, discussion forums, and chat rooms were chosen based on predetermined inclusion criteria. Data collected included content posted on Facebook groups, forums, and chat rooms as well as the interactions among group members. Data were analyzed qualitatively using the constant comparative method. Results A total of 133 Facebook posts, 116 forum posts, and 60 hours of chat room discussions were collected and analyzed. In addition, 4 themes were identified for Facebook posts, 3 for discussion forums, and 3 for chat rooms. Persons with disabilities utilized discussion forums and chat rooms in similar ways, but their interactions on Facebook differed in comparison. They seem to interact on a platform based on the specific functions it offers. Conclusions Interactions on each of the platforms displayed elements of the 4 types of social support, indicating the ability for social support to be facilitated among SNS; however, the type of social support varied by platform. Findings demonstrate that online support platforms serve specific purposes that may not be interchangeable. Through participation on different platforms, persons with disabilities are able to provide and receive social support in various ways, without the barriers and constraints often experienced by this population.
影响因子：
9.9
作者：
Pendry, Louise F.;Salvatore, Jessica
通讯作者：
Salvatore, Jessica