Upside and Downside Risk in Online Security for Older Adults with Mild Cognitive Impairment

Upside and Downside Risk in Online Security for Older Adults with Mild Cognitive Impairment
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患有轻度认知障碍的老年人的在线安全的上行和下行风险

DOI:
10.1145/3290605.3300573
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发表时间:
2019
期刊:
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
影响因子:
--
通讯作者:
Massey, Aaron K.
Massey, Aaron K.
中科院分区:
--
文献类型:
--
作者:
Mentis, Helena M.;Madjaroff, Galina;Massey, Aaron K.

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老年人正在迅速增加他们对在线服务的使用,如银行,社交媒体和电子邮件-这些服务带来了微妙而严重的安全和隐私风险。患有轻度认知障碍(MCI)的老年人特别容易受到这些风险的影响,因为MCI会降低他们识别电子邮件网络钓鱼等诈骗的能力,遵循推荐的密码指南,并考虑共享个人信息的影响。患有MCI的老年人在使用和管理在线服务时,通常会在照顾者(包括伴侣、儿童和专业医疗人员)的帮助下科普其障碍。然而,这也带来了安全和隐私风险:与照顾者分享个人信息可能会产生代理、自主权问题,甚至有尴尬和信息泄露的风险;照顾者也不总是按照其被照顾者的最佳利益行事。通过在美国进行的一系列访谈,我们确定了一系列的保护策略,并考虑他们通过“上行和下行风险”的透镜,其中有减少隐私和维护老年人的自主权和访问在线服务之间的权衡。
Older adults are rapidly increasing their use of online services such as banking, social media, and email - services that come with subtle and serious security and privacy risks. Older adults with mild cognitive impairment (MCI) are particularly vulnerable to these risks because MCI can reduce their ability to recognize scams such as email phishing, follow recommended password guidelines, and consider the implications of sharing personal information. Older adults with MCI often cope with their impairments with the help of caregivers, including partners, children, and professional health personnel, when using and managing online services. Yet, this too carries security and privacy risks: sharing personal information with caregivers can create issues of agency, autonomy, and even risk embarrassment and information leakage; caregivers also do not always act in their charges' best interest. Through a series of interviews conducted in the US, we identify a spectrum of safeguarding strategies used and consider them through the lens of 'upside and downside risk' where there are tradeoffs between reduced privacy and maintaining older adults' autonomy and access to online services.
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