Transferring Lean into government
Transferring Lean into government
复制标题
将精益转移到政府
DOI：
10.1108/17410381011024368
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发表时间：
2010
影响因子：
7.6
通讯作者：
Radnor Z
中科院分区：
文献类型：
--
作者：
Radnor Z
目的-本文评估了一个全球性的制造和物流公司开发的精益方法转移到一个大的英国政府部门。本文的目的是研究哪些工具和技术被转移和实施到政府部门，以及部门内的工作人员认为它们的影响，以实现技术和文化的变革。设计/方法/方法-研究采用了案例研究的方法，访问了一个组织内的10个站点，采访了整个组织的250多人。结果-本文反映了精益方法引入或转移到一个大型政府部门，以了解哪些工具是相关的，并产生了影响。研究结果表明，这些工具主要集中在与减少浪费有关的精益原则上，而标准工作等一些概念可能不适合公共服务。在反思的结果，本文提出了两个框架-一个澄清的目的的工具方面的评估，改进和监测和另一个，房子的精益，作为一个框架，不仅为工具，但也支持实施的tools.Research限制/含义的因素，研究仅限于一个组织的方法精益。然而，规模的组织和建立的方法意味着，局限性是小的调查结果-特别是发展的框架相关的大多数公共服务organisations. Origality/值-迄今为止的发展和实施的业务改进方法，如精益仍在研究公共服务。到目前为止，大多数论文都集中在对所发生的事情进行案例研究。本文试图超越这一点，以提出框架，以帮助理解，发展和挑战精益的概念在公共服务。
Purpose–This paper evaluates the transfer of a Lean approach developed by a global manufacturing and logistics company into a large UK Government department. The purpose of this paper is to examine which tools and techniques are transferred and implemented into the government department together with their impact as viewed by the staff within the department in order to bring about both technical and culture change.Design/methodology/approach–The research takes a case study approach based visiting ten sites within one organisation interviewing over 250 people throughout the organisation.Findings–This paper reflects on the introduction or transfer of a Lean approach into a large government department in order to understand which tools are relevant and have had an impact. The findings indicate that the tools mostly focused on the principle of Lean related to reduction of waste and that some of the concepts such as standard work may not be appropriate for public services. On reflecting on the findings, the paper presents two frameworks – one for clarifying the purpose of the tools in terms of assessment, improvement and monitoring and another, the House of Lean, as a framework for not only for the tools but also the factors to support the implementation of the tools.Research limitations/implications–The research is limited to one organisation one approach to Lean. However, the size of the organisation and the establishment of the approach mean that the limitations are small with the findings – particularly the development of the frameworks relevant to the majority of public service organisations.Originality/value–To date the development and implementation of business improvement methodologies such as Lean are still under researched within public services. The majority of papers to date focus on presenting case studies of what happened. This paper attempts to go beyond that in order to present framework to help in understanding, developing and challenging the concept of Lean in public services.
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DOI：
--
发表时间：
2008
期刊：
影响因子：
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DOI：
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发表时间：
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期刊：
影响因子：
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