Does Alexa Live Up to the Hype? Contrasting Expectations from Mass Media Narratives and Older Adults' Hands-on Experiences of Voice Interfaces
Does Alexa Live Up to the Hype? Contrasting Expectations from Mass Media Narratives and Older Adults' Hands-on Experiences of Voice Interfaces
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Alexa 是否名副其实？
DOI：
10.1145/3543829.3543841
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发表时间：
2022
期刊：
影响因子：
--
通讯作者：
Cosmin Munteanu
中科院分区：
文献类型：
--
作者：
Jaisie Sin;Dongqing Chen;Jalena G. Threatt;Anna Gorham;Cosmin Munteanu
语音用户界面（VUI）被宣传为易于使用并且对老年人（OA）有益。期望值与OAs使用VUI的实际经验之间的差异可能会阻碍OAs进一步使用VUI并扩大数字鸿沟。为了了解这种差异，我们对带有OA的Amazon Echo Dot进行了为期两周的家庭现场部署。我们采访了参与者之前和之后的部署，他们的看法VUIs的有关流行的媒体衍生的期望VUIs。我们的分析揭示了期望和实践经验与VUIs之间的不匹配，即VUIs被发现比预期的更原始，VUIs比预期的有更多的限制，需要更多的先决条件才能充分利用VUIs，VUIs从来源中获取的信任不足。我们的研究结果有助于考虑缩小老年人与VUI相关的期望和经验之间的差距。
Voice user interfaces (VUIs) are advertised as easy to use and beneficial to older adults (OAs). Disparities between expectations and OAs’ hands-on experiences with VUIs may discourage OAs’ further use of VUIs and widen digital divides. To understand such disparities, we conducted two-week in-home field deployments of the Amazon Echo Dot with OAs. We interviewed participants before and after deployment on their perceptions of VUIs in relation to prevailing media-derived expectations about VUIs. Our analysis revealed mismatches between expectation and hands-on experiences with VUIs; namely, VUIs were found to be more primitive than expected, there were more limitations to VUIs than expected, more prerequisites were required to fully make use of VUIs, and the sources that VUIs drew from fell short in earning trust. Our findings contribute aspects to be considered to close the gap between expectations and experiences related to VUIs for older adults.
影响因子：
3.7
作者：
Pradhan, Alisha;Lazar, Amanda;Findlater, Leah
通讯作者：
Findlater, Leah