Seeking and Providing Social Support on Twitter for Trauma and Distress During the COVID-19 Pandemic: Content and Sentiment Analysis.
Seeking and Providing Social Support on Twitter for Trauma and Distress During the COVID-19 Pandemic: Content and Sentiment Analysis.
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DOI：
10.2196/46343
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发表时间：
2023-08-31
影响因子：
7.4
通讯作者：
Kim, Heejun
中科院分区：
文献类型：
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作者：
Esener, Yildiz;McCall, Terika;Lakdawala, Adnan;Kim, Heejun
COVID-19大流行可被视为导致压力源的创伤性事件，导致一般人群的创伤或痛苦。社会支持对于管理这些压力源至关重要，尤其是在2019冠状病毒病大流行等创伤性事件期间。由于疫情期间实施的身体距离规定限制了面对面的互动，人们在社交媒体平台上寻求安慰，相互联系并获得支持。因此，调查人们在社交媒体上寻求和提供心理健康管理支持的方式至关重要。该研究旨在检查在COVID-19大流行期间，Twitter上寻求和提供的创伤或痛苦的社会支持类型（例如情感，信息，工具和评价）。此外，本研究旨在通过识别代表与创伤或痛苦相关的感兴趣主题的术语与其相应情绪之间的关联，深入了解人们在大流行期间的困难和担忧。研究方法包括内容分析，以调查人们在大流行期间寻求创伤或痛苦的社会支持类型。此外，还进行了情绪分析，以跟踪2020年1月1日至2021年3月15日期间发布的负面和正面情绪推文。关联规则挖掘被用来揭示推文中的术语和情感之间的关联。此外，该研究使用Kruskal-Wallis和Mann-Whitney U检验来确定转发计数和喜欢计数是否根据社会支持类型而变化。大多数表示遭受创伤或痛苦的Twitter用户都会寻求情感支持。在情绪方面，Twitter用户大多发布负面情绪推文，尤其是在2021年1月。一个有趣的观察是，戴口罩可能会引发和加剧创伤或痛苦。结果显示，人们大多在Twitter上寻求和提供情感支持，包括戴口罩的困难，心理健康状况，经济困难以及创伤或痛苦的治疗方法。此外，关于情感支持的推文得到了其他用户最多的赞同，这突出表明了社会支持在大流行病期间培养社区意识和减少孤立感方面的关键作用。这项研究证明了社交媒体作为一个平台的潜力，在充满挑战的时期交换社会支持，并确定自我报告创伤或痛苦的个人的具体问题（例如，戴口罩和症状加重）。研究结果提供了对那些在大流行期间与创伤或痛苦作斗争的人最有益的支持类型的见解，并可能为政策制定者和卫生组织提供关于大流行应对的更好做法以及对有创伤或痛苦史的群体的特殊考虑的信息。
The COVID-19 pandemic can be recognized as a traumatic event that led to stressors, resulting in trauma or distress among the general population. Social support is vital in the management of these stressors, especially during a traumatic event, such as the COVID-19 pandemic. Because of the limited face-to-face interactions enforced by physical distancing regulations during the pandemic, people sought solace on social media platforms to connect with, and receive support from, one another. Hence, it is crucial to investigate the ways in which people seek and offer support on social media for mental health management. The research aimed to examine the types of social support (eg, emotional, informational, instrumental, and appraisal) sought and provided for trauma or distress on Twitter during the COVID-19 pandemic. In addition, this study aimed to gain insight into the difficulties and concerns of people during the pandemic by identifying the associations between terms representing the topics of interest related to trauma or distress and their corresponding sentiments. The study methods included content analysis to investigate the type of social support people sought for trauma or distress during the pandemic. Sentiment analysis was also performed to track the negative and positive sentiment tweets posted between January 1, 2020, and March 15, 2021. Association rule mining was used to uncover associations between terms and sentiments in tweets. In addition, the research used Kruskal-Wallis and Mann-Whitney U tests to determine whether the retweet count and like count varied based on the social support type. Most Twitter users who indicated trauma or distress sought emotional support. Regarding sentiment, Twitter users mostly posted negative sentiment tweets, particularly in January 2021. An intriguing observation was that wearing masks could trigger and exacerbate trauma or distress. The results revealed that people mostly sought and provided emotional support on Twitter regarding difficulties with wearing masks, mental health status, financial hardships, and treatment methods for trauma or distress. In addition, tweets regarding emotional support received the most endorsements from other users, highlighting the critical role of social support in fostering a sense of community and reducing the feelings of isolation during the pandemic. This study demonstrates the potential of social media as a platform to exchange social support during challenging times and to identify the specific concerns (eg, wearing masks and exacerbated symptoms) of individuals with self-reported trauma or distress. The findings provide insights into the types of support that were most beneficial for those struggling with trauma or distress during the pandemic and may inform policy makers and health organizations regarding better practices for pandemic response and special considerations for groups with a history of trauma or distress.
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影响因子：
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作者：
KESSLER, RC;SONNEGA, A;NELSON, CB
通讯作者：
NELSON, CB
DOI：
10.1037/tra0000687
发表时间：
2020-07-01
影响因子：
6.3
作者：
Marazziti, Donatella;Pozza, Andrea;Conversano, Ciro
通讯作者：
Conversano, Ciro
影响因子：
3.8
作者：
Hyman, SM;Gold, SN;Cott, MA
通讯作者：
Cott, MA
DOI：
10.1016/j.psycom.2022.100092
发表时间：
2022-12
期刊：
Psychiatry research communications
影响因子：
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作者：
Hebert, Martine;Jean-Thorn, Arianne;Fortin, Laurie
通讯作者：
Fortin, Laurie
DOI：
10.3390/epidemiologia2030024
发表时间：
2021-08-05
期刊：
Epidemiologia (Basel, Switzerland)
影响因子：
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作者：
通讯作者：
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