Technological Frames and User Innovation
Technological Frames and User Innovation
复制标题
技术框架和用户创新
DOI：
10.1145/3359146
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发表时间：
2019
影响因子：
--
通讯作者：
Benjamin Mako Hill
中科院分区：
文献类型：
--
作者：
C. Kiene;J. Jiang;Benjamin Mako Hill
组织的技术变革管理是有关计算机支持合作工作的文献中最持久的主题之一。与传统组织相比，在完全由技术介导的在线社区中，技术变革的成功导航既更具挑战性，更重要。本文对一个技术平台（REDDIT）的子社区主持人进行了14次深入的访谈，对新技术平台（Discord）中增加了社区的分析。节制团队遇到了几个与规模调节内容有关的问题，以及根据他们在Reddit上的经验，不和谐和假设之间的脱节。我们发现，Mederation Teams使用Discord的API创建脚本和机器人，从而增强了Discord，以使平台更像Reddit上的工具。这些工具在与规模挣扎的社区中尤为重要。我们的发现表明，越来越普遍的最终用户编程使社交计算系统的用户通过转换新的技术平台以与他们过去的期望保持一致，从而使社交计算系统的用户创新和部署解决方案，以解决意外的设计问题。
Management of technological change in organizations is one of the most enduring topics in the literature on computer-supported cooperative work. The successful navigation of technological change is both more challenging and more critical in online communities that are entirely mediated by technology than it is in traditional organizations. This paper presents an analysis of 14 in-depth interviews with moderators of subcommunities of one technological platform (Reddit) that added communities on a new technological platform (Discord). Moderation teams experienced several problems related to moderating content at scale as well as a disconnect between the affordances of Discord and their assumptions based on their experiences on Reddit. We found that moderation teams used Discord's API to create scripts and bots that augmented Discord to make the platform work more like tools on Reddit. These tools were particularly important in communities struggling with scale. Our findings suggest that increasingly widespread end user programming allow users of social computing systems to innovate and deploy solutions to unanticipated design problems by transforming new technological platforms to align with their past expectations.
Twitch 微社区的志愿者版主：他们如何参与、他们扮演的角色以及他们经历的情感劳动
DOI：
10.1145/3290605.3300390
发表时间：
2019
期刊：
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
影响因子：
--
作者：
Wohn, Donghee Yvette
通讯作者：
Wohn, Donghee Yvette