The Influence of Social Media on Public Value: A Systematic Review of Past Decade
The Influence of Social Media on Public Value: A Systematic Review of Past Decade
复制标题
社交媒体对公共价值的影响：过去十年的系统回顾
DOI：
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发表时间：
2019
期刊：
影响因子：
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通讯作者：
M. I. Qureshi
中科院分区：
文献类型：
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作者：
Asmara Irfan;Amran Rasli;Zuraidah Sulaiman;A. Sami;M. I. Qureshi
社交媒体被公认为是市场营销、高等教育、客户关系管理、电子口碑和公共管理领域最有效的媒介。社交媒体是经济发展的重要工具，因为其工具提供双向沟通和低成本营销，以获取信息和沟通，并与客户建立关系。而公共价值则是用来制衡政府行为的影响力，为公民创造价值。本研究的主要目的是系统地研究社会化媒体与公共价值关系的文献。通过对2011 - 2018年发表在Scopus Index Journal上的29篇文章和2014 - 2018年发表在Web of Science Index Journal上的7篇文章进行回顾，提供了这些文章的数据。系统的文献回顾表明，大多数工作已经在发达国家完成。在这篇评论中，这些文件的主要目标也进行了讨论。
Social Media is accepted and recognized as the most effective medium in the field of marketing, higher education, customer’s relationship management, electronic word of mouth and in public administration. Social media is an important tool for economic development as its tools provide two-way communication and low-cost marketing, to gain information and communicate and build a relationship with its customers. While public value is used to check the influence of government actions to create values for its citizens. The main objective of this research is to systematically study the literature on social media and public value relationship. By reviewing the 36 articles, out of which 29 articles published in Scopus Index Journal from the year 2011 to 2018 and 7 articles published in Web of Science Index Journal from the year 2014 to 2018, this paper provides the data about these articles. The systematic literature review shows that most work has been done in developed countries. In this review, the main objective of these papers is also discussed.
社会政府：支持社区共同创造和共同生产公共服务的概念
DOI：
10.1145/2757401.2757417
发表时间：
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期刊：
Proceedings of the 16th Annual International Conference on Digital Government Research
影响因子：
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作者：
Sabrina Scherer;Maria A. Wimmer;Sergiusz Strykowski
通讯作者：
Sergiusz Strykowski