Satisfaction with the use of telehealth during COVID-19: An integrative review.
Satisfaction with the use of telehealth during COVID-19: An integrative review.
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DOI：
10.1016/j.ijnsa.2020.100008
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发表时间：
2020-11
影响因子：
--
通讯作者：
Caboral-Stevens M
中科院分区：
文献类型：
--
作者：
Andrews E;Berghofer K;Long J;Prescott A;Caboral-Stevens M
到目前为止，新型冠状病毒（COVID-19）大流行已经定义了2020年。企业、社交和宗教聚会、旅行以及几乎所有形式的交通工具都被关闭，以阻止COVID-19的传播。人们被要求就地隔离，世界似乎陷入了停滞。在被隔离期间，患有急性和慢性疾病的人仍然需要医疗护理和治疗。人们有必要通过另一种方式获得所需的医疗保健。因此，我们看到远程医疗出现了前所未有的激增。随着远程医疗使用空前激增，提供高质量医疗服务是一个问题。在Donabedian模型的指导下，本综合综述的目的是检查COVID-19大流行期间患者和医疗保健提供者对远程医疗使用满意度的现有证据。文献综述：文献综述利用PubMED、CINAHL、谷歌Scholar和Cochrane Library数据库进行。纳入标准是2020年1月至2020年7月11日发表的以英文发表和翻译的研究，以及评估患者和提供者在COVID-19期间对远程医疗或远程医疗使用满意度的研究。本综述纳入了18篇文章。制定评价矩阵，从纳入的文章中收集数据。使用Fineout-Overholt & Gallagher-Ford描述性研究和基于证据的实践实施或质量改进项目快速批判性评估快速批判性评估清单对文章进行评估（Melnyk & Fineout-Overholt, 2015）。作者使用适当的评估工具独立评估每篇文章。纳入的10篇文章（53%）是在美国进行的研究。18项研究中有16项评估了患者满意度，5项研究调查了医疗保健提供者对使用远程医疗的满意度。提供的大多数远程保健服务是由专科医生提供的。总体而言，患者和医疗保健提供者对COVID-19大流行期间使用远程医疗的满意度很高。许多患者和保健提供者报告说，在大流行之后愿意继续使用远程保健。这一综合评价提供了关于患者和医疗保健提供者对使用远程医疗的满意度的额外证据。由于个人、医疗保健提供者和卫生系统需要采用远程医疗，因此本综述的结果可能并不令人惊讶。然而，远程医疗的结果是有希望的。
The novel coronavirus (COVID-19) pandemic has defined 2020 thus far. Businesses, social and religious gatherings, travel, and almost all forms of transportation shut down to halt the spread of COVID-19. People were ordered to quarantine in place, and the world appears to go into a standstill. In the midst of being quarantined people with acute and chronic conditions still require medical care and treatment. An alternative way for people to receive needed health care was necessary. Hence, we saw an unprecedented surge in telehealth. With this unprecedented surge in use of telehealth, there is matter of delivering quality care. Guided by the Donabedian Model, the purpose of this integrative review was to examine current evidence on patient and healthcare provider's satisfaction with the use of telehealth during the COVID-19 pandemic. An integrative review of the literature The literature review was conducted utilizing PubMED, CINAHL, Google Scholar and Cochrane Library databases. Inclusion criteria were studies published from January 2020 to July 11, 2020, published and translated in English language, and studies that evaluated patients and providers satisfaction with the use of telehealth or telemedicine during COVID-19. Eighteen articles were included in this review. An evaluation matrix was developed to collect data from the included articles. The articles were appraised using Fineout-Overholt & Gallagher-Ford Rapid Critical Appraisal Checklist for Descriptive Studies and Rapid Critical Appraisal of Evidence-Based Practice Implementation or Quality Improvement Projects (Melnyk & Fineout-Overholt, 2015). Authors independently appraised each article using the appropriate appraisal tools. Ten of the articles (53%) included were studies conducted in the United States. Sixteen out of 18 studies evaluated patient satisfaction and five studies examined healthcare providers’ satisfaction with the use of telehealth. The majority of telehealth services offered were by subspecialists. Overall, patients and healthcare providers have high level of satisfaction with the use of telehealth during COVID-19 pandemic. Many patients and healthcare providers reported willingness to continue using telehealth after the pandemic. This integrative review provided additional evidence on patient and healthcare provider's satisfaction with the use of telehealth. Findings in this review may not be surprising as individuals, healthcare providers, and health systems needed to adopt the use telehealth due to necessity. However, the results for telehealth are promising.
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影响因子：
1.4
作者：
Ambrosini, Francesca;Di Stasio, Andrea;Serao, Armando
通讯作者：
Serao, Armando
影响因子：
5
作者：
Liu, Luwen;Gu, Jianqin;Zhang, Lianzhong
通讯作者：
Zhang, Lianzhong
影响因子：
1.5
作者：
Li HL;Chan YC;Huang JX;Cheng SW
通讯作者：
Cheng SW
DOI：
10.1093/jamia/ocaa072
发表时间：
2020-07-01
影响因子：
6.4
作者：
Mann, Devin M.;Chen, Ji;Nov, Oded
通讯作者：
Nov, Oded
影响因子：
3.4
作者：
Shenoy, Padmanabha;Ahmed, Sakir;Alias, Bazil
通讯作者：
Alias, Bazil