Examining Collaborative Support for Privacy and Security in the Broader Context of Tech Caregiving
Examining Collaborative Support for Privacy and Security in the Broader Context of Tech Caregiving
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在更广泛的技术关怀背景下审视对隐私和安全的协作支持
DOI：
10.1145/3479540
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发表时间：
2021
影响因子：
--
通讯作者：
Wisniewski, Pamela J.
中科院分区：
文献类型：
--
作者：
Kropczynski, Jess;Ghaiumy Anaraky, Reza;Akter, Mamtaj;Godfrey, Amy J.;Lipford, Heather;Wisniewski, Pamela J.
管理数字隐私和安全通常是一个协作过程，在这个过程中，一群人一起工作来共享信息并互相提供建议。然而，这种协作过程并不总是互惠的或平等共享的。在许多情况下，拥有更多专业知识的人会帮助他人，但不会得到帮助的回报。因此，我们通过调查由朋友、家人和/或同事组成的 20 个团体（112 人）来研究“技术关怀”现象，这些团体中至少有一名成员为他们认识的人提供非正式的技术支持。我们发现，与技术护理人员相比，技术护理人员在数字隐私和安全方面的用电和自我效能水平明显更高。然而，看护者和被看护者自我报告的作为一个群体共同管理隐私和安全的社区集体效能并没有差异。这一发现证明了技术关怀和社区归属感在构建数字隐私和安全社区集体效能方面的重要性。我们还发现，护理人员和被护理人员在协调支持时最常通过短信或电话进行沟通，这在故障排除或设置新设备时最常用。与此同时，针对隐私和安全的讨论仅占参与者给予或接受技术护理问题的一小部分。因此，我们得出的结论是，教育技术护理人员如何提供以隐私和安全为重点的支持，以及设计促进这种支持的技术，有可能对数字隐私和安全的集体管理产生积极的网络效应。
Managing digital privacy and security is often a collaborative process, where groups of individuals work together to share information and give one another advice. Yet, this collaborative process is not always reciprocal or equally shared. In many cases, individuals with more expertise help others without receiving help in return. Therefore, we studied the phenomenon of "Tech Caregiving" by surveying 20 groups (112 individuals) comprised of friends, family members, and/or co-workers who identified at least one member of their group as a someone who provides informal technical support to the people they know. We found that tech caregivers reported significantly higher levels of power use and self-efficacy for digital privacy and security, compared to tech caregivees. However, caregivers and caregivees did not differ based on their self-reportedcommunity collective-efficacy for collaboratively managing privacy and security together as a group. This finding demonstrates the importance of tech caregiving and community belonging in building community collective efficacy for digital privacy and security. We also found that caregivers and caregivees most often communicated via text message or phone when coordinating support, which was most frequently needed when troubleshooting or setting up new devices. Meanwhile, discussions specific to privacy and security represented only a small fraction of the issues for which participants gave or received tech care. Thus, we conclude that educating tech caregivers on how to provide privacy and security-focused support, as well as designing technologies that facilitate such support, has the potential to create positive networks effects towards the collective management of digital privacy and security.
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DOI：
10.1108/09504120510587535
发表时间：
2005-04
期刊：
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影响因子：
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DOI：
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发表时间：
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期刊：
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DOI：
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发表时间：
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期刊：
CHI Extended Abstracts
影响因子：
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发表时间：
2009
期刊：
影响因子：
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