Towards Building Community Collective Efficacy for Managing Digital Privacy and Security within Older Adult Communities
Towards Building Community Collective Efficacy for Managing Digital Privacy and Security within Older Adult Communities
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建立社区集体效能来管理老年人社区内的数字隐私和安全
DOI：
10.1145/3432954
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发表时间：
2021
影响因子：
--
通讯作者：
Wisniewski, Pamela J.
中科院分区：
文献类型：
--
作者：
Kropczynski, Jess;Aljallad, Zaina;Elrod, Nathan Jeffrey;Lipford, Heather;Wisniewski, Pamela J.
老年人越来越多地采用智能手机等数字技术；然而，这一人群仍然特别容易受到数字隐私和安全威胁。迄今为止，大多数关于老年人使用的技术的研究都集中在帮助个人克服不适或缺乏技术专业知识以保护他们免受此类威胁。相反，我们感兴趣的是老年人社区如何共同努力共同管理他们的数字隐私和安全。为此，我们调查了两个老年人社区的 67 名个人（59 名老年人和 8 名员工或志愿者），发现社区在隐私和安全方面的集体效能与个人的自我效能、技术力量使用以及社区归属感显着相关。社区集体效能是一个群体对其实现共同目标的能力的相互信念。使用社交网络分析，我们进一步解析这些关系，以表明许多老年人与具有类似技术专业知识的其他人互动，而技术专业知识较低（即低功耗和自我效能）的紧密联系的老年人社区可以通过在社区中嵌入具有更多技术专业知识的促进者（例如员工或志愿者）来提高其社区在隐私和安全方面的集体效能。我们的工作展示了如何利用同伴影响和外部专业知识来支持老年人管理其数字隐私和安全。
Older adults are increasingly becoming adopters of digital technologies, such as smartphones; however, this population remains particularly vulnerable to digital privacy and security threats. To date, most research on technology used among older adults focuses on helping individuals overcome their discomfort or lack of expertise with technology to protect them from such threats. Instead, we are interested in how communities of older adults work together to collectively manage their digital privacy and security. To do this, we surveyed 67 individuals across two older adult communities (59 older adults and eight employees or volunteers) and found that the community's collective efficacy for privacy and security was significantly correlated with the individuals' self-efficacy, power usage of technology, and their sense of community belonging. Community collective efficacy is a group's mutual belief in its ability to achieve a shared goal. Using social network analysis, we further unpacked these relationships to show that many older adults interact with others who have similar technological expertise, and closer-knit older adult communities that have low technology expertise (i.e., low power usage and self-efficacy) may increase their community collective efficacy for privacy and security by embedding facilitators (e.g., employees or volunteers) who have more technical expertise within their communities. Our work demonstrates how both peer influence and outside expertise can be leveraged to support older adults in managing their digital privacy and security.
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