Swipe a Screen or Say the Word: Older Adults’ Preferences for Information-seeking with Touchscreen and Voice-User Interfaces
Swipe a Screen or Say the Word: Older Adults’ Preferences for Information-seeking with Touchscreen and Voice-User Interfaces
复制标题
滑动屏幕或说出单词：老年人使用触摸屏和语音用户界面查找信息的偏好
DOI：
10.1145/3520495.3520512
复制
发表时间：
2021
期刊：
影响因子：
--
通讯作者：
B. Stigall
中科院分区：
文献类型：
--
作者：
S. Coghlan;Jenny Waycott;Lei Nui;Kelly E. Caine;B. Stigall
十多年前，触摸屏的引入大大增强了老年人在线获取信息的能力。如今，语音用户界面（VUI）预示着类似的革命。然而，对于老年人使用触摸屏和VUI访问不同类型信息的偏好，人们知之甚少。在这项实验室和访谈研究中，老年人使用触摸屏（平板电脑）和VUI（智能扬声器）来搜索各种类型的信息，需要不同程度的探索和判断。与会者认为，VUI一般容易和有效地获得简单的信息，但他们批评它的价值，提供更深入的信息。触摸屏似乎对获取信息提供了更大的控制，这些信息具有足够的广度和首选的形式或介绍，并且参与者认为他们可以信任。此外，VUI引发了对隐私的有趣担忧。这些发现表明，老年人有明确的偏好，并希望在如何访问和使用在线信息方面有所选择。在为老年人设计时，仅仅关注效率和易用性可能会产生简单化的解决方案，而忽略了人们对信息访问和使用控制的偏好。
Over a decade ago, the introduction of touchscreens greatly enhanced older adults’ access to information online. Today, voice-user interfaces (VUIs) promise a similar revolution. However, relatively little is known about older adults’ preferences for using touchscreens versus VUIs to access different kinds of information. In this lab and interview study, older adults used both a touchscreen (tablet) and VUI (smart speaker) to search for various types of information requiring different levels of exploration and judgment. Participants found the VUI generally easy and efficient for obtaining simple information, but they critiqued its value for providing more in-depth information. The touchscreen seemed to offer greater control over accessing information that was of sufficient breadth and in preferred forms or presentations, and which participants felt they could trust. Further, the VUI raised interesting concerns about privacy. These findings suggest that older adults have clear preferences and want to be selective in how they access and use online information. When designing for older adults, focusing solely on efficiency and ease-of-use risks creating simplistic solutions that overlook people's preferences for control over information access and use.
影响因子：
3.7
作者：
Pradhan, Alisha;Lazar, Amanda;Findlater, Leah
通讯作者：
Findlater, Leah
将老龄化与可及性混为一谈的危害
影响因子：
22.7
作者：
Knowles B
通讯作者：
Knowles B