The effect of basic personality traits on service orientation and tendency to work in the hospitality and tourism industry
The effect of basic personality traits on service orientation and tendency to work in the hospitality and tourism industry
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基本人格特质对酒店和旅游业服务导向和工作倾向的影响
DOI：
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发表时间：
2018
影响因子：
2.5
通讯作者：
D. Gursoy
中科院分区：
文献类型：
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作者：
Hasan Köşker;Kamil Unur;D. Gursoy
摘要 本研究利用从土耳其各地区酒店和旅游管理专业本科生收集的数据，探讨了基本人格特质对服务导向和酒店和旅游业工作倾向的影响。基本人格特质和服务取向的各个维度之间都发现了积极且显着的关系。研究发现，宜人性维度的影响最大，其次是外向性、对经验的开放性、责任心和情绪稳定性。此外，基本人格特质的各个维度与在酒店和旅游业工作的倾向之间发现了积极且显着的关系。研究发现，开放性对酒店和旅游业工作倾向的影响最大，其次是经验、外向、情绪稳定、宜人性和责任心。
ABSTRACT This study examines the effects of basic personality traits on service orientation and tendency to work in the hospitality and tourism industry utilizing data collected from undergraduate students majoring in hospitality and tourism management in all regions of Turkey. Positive and significant relationships were found between all dimensions of basic personality traits and service orientation. Agreeableness dimension was found to have the largest effect size followed by extroversion, openness to experience, conscientiousness, and emotional stability. Furthermore, positive and significant relationships were found between all dimensions of the basic personality traits and the tendency to work in the hospitality and tourism industry. Openness was found to have the largest effect size followed by experience, extroversion, emotional stability, agreeableness, and conscientiousness on the tendency to work in the hospitality and tourism industry.
影响因子：
7.6
作者：
Benet-Martinez, V;John, OP
通讯作者：
John, OP