Managing hospitality employee cyberloafing: The role of empowering leadership
Managing hospitality employee cyberloafing: The role of empowering leadership
复制标题
管理酒店员工网络闲逛：授权领导力的作用
DOI：
10.1016/j.ijhm.2022.103349
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发表时间：
2023-01
影响因子：
11.7
通讯作者：
Chen Xiao
中科院分区：
文献类型：
--
作者：
Peng Jian;Nie Qi;Chen Xiao
The internet is widely used to facilitate internal operations and provide real-time services in the hospitality industry. However, hospitality employees can also use the internet for nonwork purposes during working hours, behavior which is known as cyberloafing. Given that cyberloafing is typically viewed as impeding productivity in the hospitality industry, it is increasingly necessary to predict and manage hospitality employees’ cyberloafing. Can empowering leadership help manage such behavior? Drawing on conservation of resources theory, we expect that empowering leadership may have paradoxical effects on cyberloafing via two competing mechanisms. On the one hand, empowering leadership can increase cyberloafing by increasing role ambiguity; on the other hand, empowering leadership can reduce cyberloafing by increasing organization-based self-esteem (OBSE). Moreover, we expect that these two indirect relationships depend on hospitality employees’ power distance. Based on two-wave data collected from 201 employee-coworker dyads in the hospitality industry, the results of regression analyses provide support for our predictions. Moreover, for employees with lower (versus higher) power distance, empowering leadership is more likely to elicit employee OBSE (versus role ambiguity) and thus reduce (versus increase) their cyberloafing. This study expands our knowledge regarding the antecedents of hospitality employee cyberloafing in the context of empowering leadership and provides new insights for practitioners regarding ways of managing hospitality employee cyberloafing based on the connection between empowering leadership and employee power distance.
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