Moderation Challenges in Voice-based Online Communities on Discord
Moderation Challenges in Voice-based Online Communities on Discord
复制标题
Discord 上基于语音的在线社区的审核挑战
DOI：
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复制
发表时间：
2019
期刊：
影响因子：
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通讯作者：
Casey Fiesler
中科院分区：
文献类型：
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作者：
J. Jiang;C. Kiene;Skyler Middler;Jed R. Brubaker;Casey Fiesler
在线社区主持人处于打击仇恨言论和骚扰等问题的前线，但是新的互动方式可以引入意外的挑战。在本文中，我们通过与Discord上的主持人进行25次深入的访谈，在实时的，基于语音的沟通的背景下考虑节制实践和挑战。我们的发现表明，基于语音的在线社区提供的能力改变了中度内容和互动的含义。不仅有新的方法可以破坏基于文本的社区的主持人发现不熟悉的人，例如破坏性的噪音和声音突袭，而且由于实时声音的剧烈性，获得破坏规则行为的证据也更加困难。尽管主持人已经制定了新的节制策略，但这些策略通常是有限的，并且通常基于传闻和第一印象，从而导致问题从不成功的审核到虚假指控。基于这些发现，我们讨论了语音交流如何使当前有关适度的理解和假设复杂化，并概述了平台设计师和管理员可以设计技术以促进节制的方式。
Online community moderators are on the front lines of combating problems like hate speech and harassment, but new modes of interaction can introduce unexpected challenges. In this paper, we consider moderation practices and challenges in the context of real-time, voice-based communication through 25 in-depth interviews with moderators on Discord. Our findings suggest that the affordances of voice-based online communities change what it means to moderate content and interactions. Not only are there new ways to break rules that moderators of text-based communities find unfamiliar, such as disruptive noise and voice raiding, but acquiring evidence of rule-breaking behaviors is also more difficult due to the ephemerality of real-time voice. While moderators have developed new moderation strategies, these strategies are limited and often based on hearsay and first impressions, resulting in problems ranging from unsuccessful moderation to false accusations. Based on these findings, we discuss how voice communication complicates current understandings and assumptions about moderation, and outline ways that platform designers and administrators can design technology to facilitate moderation.
Twitch 微社区的志愿者版主：他们如何参与、他们扮演的角色以及他们经历的情感劳动
DOI：
10.1145/3290605.3300390
发表时间：
2019
期刊：
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
影响因子：
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作者：
Wohn, Donghee Yvette
通讯作者：
Wohn, Donghee Yvette