To Self-Persuade or be Persuaded: Examining Interventions for Users’ Privacy Setting Selection

To Self-Persuade or be Persuaded: Examining Interventions for Users’ Privacy Setting Selection
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自我说服或被说服:检查用户的干预措施——隐私设置选择

DOI:
10.1145/3491102.3502009
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发表时间:
2022
期刊:
CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems
影响因子:
--
通讯作者:
Dabbish, Laura
Dabbish, Laura
中科院分区:
--
文献类型:
--
作者:
Krsek, Isadora;Wenzel, Kimi;Das, Sauvik;Hong, Jason I.;Dabbish, Laura

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尽管研究人员和从业人员不断努力,但用户对安全和隐私(S&P)最佳实践的采用率仍然很低。社交影响力是一种经过验证的指导用户S&P行为的方法,尽管大多数工作都集中在研究同伴影响力上,但这只有在已知的社交图中才可能实现。在对104名Facebook用户的研究中,我们证明了众包的标准普尔建议具有显著的影响力。我们还测试了反思性写作如何影响参与者的标准普尔决策,有和没有建议。通过反思性写作,参与者不太可能接受建议-社交和Facebook默认建议。特别值得注意的是,当反思性写作的参与者看到Facebook的默认建议时,他们不仅拒绝了,而且(不知不觉地)根据专家的建议配置了他们的设置。我们的研究表明,非个人的社会影响力和反思性写作都可以积极影响用户的S&P决策,但有负面的相互作用。
User adoption of security and privacy (S&P) best practices remains low, despite sustained efforts by researchers and practitioners. Social influence is a proven method for guiding user S&P behavior, though most work has focused on studying peer influence, which is only possible with a known social graph. In a study of 104 Facebook users, we instead demonstrate that crowdsourced S&P suggestions are significantly influential. We also tested how reflective writing affected participants’ S&P decisions, with and without suggestions. With reflective writing, participants were less likely to accept suggestions — both social and Facebook default suggestions. Of particular note, when reflective writing participants were shown the Facebook default suggestion, they not only rejected it but also (unknowingly) configured their settings in accordance with expert recommendations. Our work suggests that both non-personal social influence and reflective writing can positively influence users’ S&P decisions, but have negative interactions.
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