Does the domain of technology impact user trust? Investigating trust in automation across different consumer-oriented domains in young adults, military, and older adults
Does the domain of technology impact user trust? Investigating trust in automation across different consumer-oriented domains in young adults, military, and older adults
复制标题
技术领域会影响用户信任吗？
DOI：
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发表时间：
2017
期刊：
影响因子：
--
通讯作者：
N. Baldwin
中科院分区：
文献类型：
--
作者：
R. Pak;E. Rovira;A. McLaughlin;N. Baldwin
抽象信任已被证明是自动化使用和依赖的决定因素。因此，了解影响对自动化的信任的因素一直是许多研究的重点。尽管自动化越来越多地出现在面向消费者的领域，但大多数考察人类自动化信任的研究都发生在高度专业化的领域(例如飞行管理、军事)和特定的用户群体。我们调查了三个不同的群体(年轻人、军人和老年人)、四个领域(消费电子产品、银行、交通和医疗)、两个自动化阶段(信息和决策自动化)和两个级别的自动化可靠性(低和高)对技术的信任。我们的发现表明，信任在技术领域、可靠性、阶段和用户群体的交互作用上存在差异。
ABSTRACT Trust has been shown to be a determinant of automation usage and reliance. Thus, understanding the factors that affect trust in automation has been a focus of much research. Despite the increased appearance of automation in consumer-oriented domains, the majority of research examining human-automation trust has occurred in highly specialised domains (e.g. flight management, military) and with specific user groups. We investigated trust in technology across three different groups (young adults, military, and older adults), four domains (consumer electronics, banking, transportation, and health), two stages of automation (information and decision automation), and two levels of automation reliability (low and high). Our findings suggest that trust varies on an interaction of domain of technology, reliability, stage, and user group.
实际相关的研究：捕捉现实世界的任务、环境和结果。
DOI：
10.1093/geront/43.suppl_1.9
发表时间：
2003
期刊：
The Gerontologist
影响因子：
--
作者：
Czaja,SaraJ;Sharit,Joseph
通讯作者：
Sharit,Joseph
影响因子：
3.7
作者：
Melenhorst, AS;Rogers, WA;Bouwhuis, DG
通讯作者：
Bouwhuis, DG