Rapid implementation of Microsoft Teams in response to COVID-19: one acute healthcare organisation's experience.
Rapid implementation of Microsoft Teams in response to COVID-19: one acute healthcare organisation's experience.
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DOI：
10.1136/bmjhci-2020-100209
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发表时间：
2020-11
影响因子：
4.1
通讯作者：
Burns A
中科院分区：
文献类型：
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作者：
Mehta J;Yates T;Smith P;Henderson D;Winteringham G;Burns A
背景新冠肺炎给医疗机构带来了巨大的挑战，它们需要迅速重塑其服务，但无法让员工面对面地会面，以将感染风险降至最低。在这一沟通困境中，国民健康服务(NHS)数字宣布提供微软团队，这是一个数字沟通和协作工具，在2 周内在皇家自由伦敦NHS基金会信托基金实施。方法考虑到大规模、快速和以最少的资源进行部署的需要，采用了灵活的分散化创新管理方法，使工作人员能够成为当地的实施者。结果所产生的用例具有高度的原创性和多样性，范围从新冠肺炎教育计划到氧气需求的协调。分析显示，采用迅速且持续，11天内日活跃用户超过500人。使用量持续增加，这与直接的网络效应一致。结论这些调查结果表明，对这种沟通方式的需求和采用意愿都很高。进一步对工作人员的看法进行定性研究将有助于证实这一点，并评估用户体验。总体而言，这是一种在医疗保健领域实施数字化的激进方法，迄今已被证明在全球大流行期间提供成本最低、规模最快的通信工具方面是有效的。
Background COVID-19 presented significant challenges to healthcare organisations, which needed to rapidly remodel their services but were unable to allow staff to meet face to face to minimise infection risk. During this communication predicament, National Health Service (NHS) Digital announced the provision of Microsoft Teams, a digital communication and collaboration tool, which was implemented at Royal Free London NHS Foundation Trust within 2 weeks. Method Given the need to deploy at scale, rapidly and with minimal resource, an agile decentralised innovation management approach was used, empowering staff to be local implementors. Results Resulting use cases were highly original and varied, ranging from a COVID-19 Education Programme to coordination of oxygen demand. Analytics showed rapid and persistent adoption, surpassing 500 daily active users within 11 days. Usage continues to increase, consistent with a direct network effect. Conclusion These findings suggest a high demand for this format of communication and high willingness to adopt it. Further qualitative research into staff perceptions would be valuable to confirm this, and to assess the user experience. Overall, this has been a radical approach to digital implementation in healthcare, and has so far proved effective in delivering a cost minimal, rapid communication tool at scale in the midst of a global pandemic.
DOI：
10.7861/fhj.2020-0071
发表时间：
2020-10-01
期刊：
Future healthcare journal
影响因子：
--
作者：
Henderson, Daisy;Woodcock, Hannah;Burns, Aine
通讯作者：
Burns, Aine