Designing as if trust mattered
Designing as if trust mattered
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设计时就好像信任很重要
DOI：
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发表时间：
2000
期刊：
影响因子：
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通讯作者：
J. Herbsleb
中科院分区：
文献类型：
--
作者：
E. Rocco;Thomas A. Finholt;Erik C. Hofer;J. Herbsleb
从历史上看，CSCW工具的构建者并没有把在用户之间建立信任作为一个关键的设计目标。然而，高度的信任会带来许多好处，包括减少协调和沟通成本。这些好处对于地理上分散的工作人员来说特别突出和理想。因此，在某种程度上，支持地理分布的工作是一个关键的CSCW目标，CSCW工具应该包括增强信任的功能。本文借鉴了一个地理分布的组织的经验，以确定与增加信任的远距离关系的方面。在组织内收集的调查数据显示，非工作互动与信任呈正相关，与更可预测的因素（如个人对遥远地点的熟悉程度和总体共享群体身份的水平）的程度相同。此外，交互式通信媒体有一个意外的积极关系，非工作互动，而较少的互动媒体，这是负相关。最后，我们如何CSCW工具可以使用这些研究结果，以提高生产和维护的信任，在地理上分布的组织进行了讨论。
Historically, builders of CSCW tools have not focused on the creation of trust among users as a critical design goal. Yet, high levels of trust produce a number of benefits, including reduced coordination and communication costs. These benefits are particularly salient and desirable for geographically distributed workers. Therefore, to the extent that support for geographically distributed work is a key CSCW goal, CSCW tools should include features that enhance trust. This paper draws on the experience of a geographically distributed organization to identify aspects of long distance relationships associated with increased trust. Survey data collected within the organization showed that non-work interaction was positively correlated with trust to the same degree as more predictable factors, such as personal familiarity with distant sites and level of overarching shared group identity. In addition, interactive communication media had an unexpectedly positive relationship to non-work interaction, compared to less interactive media, which were negatively related. We conclude with a discussion of how CSCW tools can use these findings to improve production and maintenance of trust in geographically distributed organizations.
影响因子：
7.6
作者：
CLARK, MS;POWELL, MC;MILLS, J
通讯作者：
MILLS, J