"We Hold Each Other Accountable": Unpacking How Social Groups Approach Cybersecurity and Privacy Together

"We Hold Each Other Accountable": Unpacking How Social Groups Approach Cybersecurity and Privacy Together
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“我们互相问责”:揭示社会群体如何共同处理网络安全和隐私问题

DOI:
10.1145/3313831.3376605
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发表时间:
2020
期刊:
Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems
影响因子:
--
通讯作者:
Das, Sauvik
Das, Sauvik
中科院分区:
--
文献类型:
--
作者:
Watson, Hue;Moju-Igbene, Eyitemi;Kumari, Akanksha;Das, Sauvik

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数字资源通常由小型社交群体集体拥有和共享(例如,共享 Netflix 帐户的朋友、共享游戏机的室友、共享 WhatsApp 群组的家庭)。然而,人们对以下方面知之甚少:(i) 这些群体如何共同制定共享资源的网络安全和隐私 (S&P) 决策;(ii) 共享经验如何影响个人 S&P 态度和行为;以及 (iii) 现有 S&P 控制措施如何更好地满足群体需求。我们对不同关系类型的 9 个社会群体 (n=34) 进行了小组访谈和补充日记研究。我们确定了团体共享资源的原因、方式和内容,他们共同构建的威胁模型,以及这些因素如何影响团体保护共享资源的策略。我们还发现了群体成员之间错失的合作和管理机会,而这些机会本来可以改善标准普尔行为,并发现现有的标准普尔控制措施往往无法满足这些小型社会群体的需求。
Digital resources are often collectively owned and shared by small social groups (e.g., friends sharing Netflix accounts, roommates sharing game consoles, families sharing WhatsApp groups). Yet, little is known about (i) how these groups jointly navigate cybersecurity and privacy (S&P) decisions for shared resources, (ii) how shared experiences influence individual S&P attitudes and behaviors, and (iii) how well existing S&P controls map onto group needs. We conducted group interviews and a supplemental diary study with nine social groups (n=34) of varying relationship types. We identified why, how and what resources groups shared, their jointly construed threat models, and how these factors influenced group strategies for securing shared resources. We also identified missed opportunities for cooperation and stewardship among group members that could have led to improved S&P behaviors, and found that existing S&P controls often fail to meet the needs of these small social groups.
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