The service quality to subjective well-being of Chinese tourists connection: a model with replications
The service quality to subjective well-being of Chinese tourists connection: a model with replications
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服务质量与中国游客主观幸福感的关系：可复制模型
DOI：
10.1080/13683500.2020.1755240
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发表时间：
2020-04
影响因子：
8
通讯作者：
Swanson Scott R.
中科院分区：
文献类型：
--
作者：
He Xuehuan;Su Lujun;Swanson Scott R.
ABSTRACT This paper explores how service quality perceptions contribute to subjective well-being of Chinese tourists through their emotional experiences and overall satisfaction with a destination. Over the course of three studies, results showed that perceived service quality can promote positive emotional experience and satisfaction with a destination, and decrease felt negative emotions. Positive emotions were associated with greater overall satisfaction and improved subjective well-being, while negative emotional experiences reduced satisfaction, but not subjective well-being. Satisfaction was found to have a direct positive effect on subjective well-being. Additional mediating and multiple mediating results are discussed.
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