Understanding the interplay of social commerce affordances and swift guanxi: An empirical study

Understanding the interplay of social commerce affordances and swift guanxi: An empirical study
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了解社交商务可供性和快速关系的相互作用:一项实证研究

DOI:
10.1016/j.im.2018.05.009
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发表时间:
2019-03
期刊:
Information and Management, Available online
影响因子:
--
通讯作者:
Lei Li
Lei Li
中科院分区:
其他
文献类型:
--
作者:
Jiabao Lin;Zhimei Luo;Xuseng Cheng;Lei Li

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以往的研究主要从关系交换的角度来研究社交电商中的消费者行为,而忽略了文化驱动的因素。鉴于中国文化的独特性,本研究开发了一个研究模型,探讨关键的社交电商可供性对快速关系维度和随后的购买意愿的影响。通过对450名社交电商农产品消费者的数据进行偏最小二乘分析,验证了所提出的研究模型。研究结果表明,互动性、粘性和口碑在不同程度上对相互理解、互惠互利和关系和谐产生了积极影响。反过来,在社交电商中,快速关系维度是消费者购买意愿的决定因素。
Prior studies highlight consumer behavior in social commerce from the perspective of relational exchange, while culture-driven aspects have been neglected. Given cultural uniqueness in China, this study develops a research model to explore the effects of key social commerce affordances on swift guanxi dimensions and subsequent purchase intention. Data from 450 agricultural product consumers in social commerce were used in PLS analysis for testing the proposed research model. The results indicate that interactivity, stickiness, and word of mouth exert positive effects on mutual understanding, reciprocal favor, and relationship harmony, to various degrees. In turn, swift guanxi dimensions are determinants of consumers’ purchase intention in social commerce.
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