Emotional persistence in online chatting communities.

Emotional persistence in online chatting communities.
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DOI:
10.1038/srep00402
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发表时间:
2012
期刊:
影响因子:
4.6
通讯作者:
Schweitzer, Frank
Schweitzer, Frank
中科院分区:
综合性期刊3区
文献类型:
--
作者:
Garas, Antonios;Garcia, David;Skowron, Marcin;Schweitzer, Frank

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用户在在线聊天室里的行为如何,他们在聊天室里即时阅读和撰写帖子?我们分析了互联网转播渠道中涉及各种话题的约250万条帖子,发现用户的活动模式服从已知的幂定律和拉伸指数分布,表明在线聊天活动与其他形式的交流没有什么不同。分析用户的情绪表达(积极、消极、中性),我们发现无论是个人用户还是渠道,都具有显著的持久性。也就是说,尽管用户是匿名的,但在在线聊天中的重复互动中,他们倾向于遵循社会规范,这导致了渠道的特定情感“基调”。我们提出了一种基于智能体的情感交互模型,该模型定性地恢复了聊天室的活动模式以及用户和渠道的情感持久性。虽然我们对代理的情绪表达的假设植根于心理学,但该模型允许测试关于他们在在线交流中的情绪影响的不同假设。
How do users behave in online chatrooms, where they instantaneously read and write posts? We analyzed about 2.5 million posts covering various topics in Internet relay channels, and found that user activity patterns follow known power-law and stretched exponential distributions, indicating that online chat activity is not different from other forms of communication. Analysing the emotional expressions (positive, negative, neutral) of users, we revealed a remarkable persistence both for individual users and channels. I.e. despite their anonymity, users tend to follow social norms in repeated interactions in online chats, which results in a specific emotional “tone” of the channels. We provide an agent-based model of emotional interaction, which recovers qualitatively both the activity patterns in chatrooms and the emotional persistence of users and channels. While our assumptions about agent's emotional expressions are rooted in psychology, the model allows to test different hypothesis regarding their emotional impact in online communication.
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