Differential effects of interpersonal relationships across functions on product and service innovation
Differential effects of interpersonal relationships across functions on product and service innovation
复制标题
跨职能人际关系对产品和服务创新的不同影响
DOI：
10.1108/mip-07-2020-0310
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发表时间：
2021-03
影响因子：
4.4
通讯作者：
Man Chen
中科院分区：
文献类型：
--
作者：
Feng Wang;Rong Cao;Siting Wu;Man Chen
目的本研究旨在探讨跨职能人际关系对产品和服务创新的差异性影响，并考察市场竞争的调节作用。设计/方法/途径本研究基于对中国149家制药企业中高层管理人员的调查。结果发现跨职能员工人际关系（IR-E）对产品创新的影响比跨职能经理人际关系（IR-M）更强，但IR-M对服务的影响更大创新。市场竞争增强了IR-M对产品和服务创新的影响，但减弱了IR-E对服务创新的影响。 原创性/价值尽管跨职能人际关系的影响对于跨职能互动至关重要，但这些影响在文献中很少受到关注。通过识别双层人际关系的潜在“适得其反”效应，本研究有助于了解跨职能关系。它还加深了对跨职能关系与组织创新之间关系的理解，特别是在服务环境中。
PurposeThe aim of the study was to investigate the differential effects of interpersonal relationships across functions on product and service innovation, and to examine the moderating role of market competition.Design/methodology/approachThis study was based on a survey of senior and middle managers from 149 pharmaceutical firms in China.FindingsInterpersonal relationships between employees across functions (IR-E) have a stronger impact on product innovation than do interpersonal relationships between managers across functions (IR-M), but IR-M have a stronger impact on service innovation. Market competition strengthens the effects of IR-M on both product and service innovation, but it attenuates the effect of IR-E on service innovation.Originality/valueAlthough the effects of interpersonal relationships across functions are crucial to cross-functional interactions, these effects have received little attention in the literature. By identifying the potential “backfiring” effect of dual-level interpersonal relationships, this study contributes to knowledge of cross-functional relationships. It also deepens understanding of the relationship between cross-functional relationships and organizational innovation, especially in the service setting.
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影响因子：
4.4
作者：
Jacqueline Chimhanzi
通讯作者：
Jacqueline Chimhanzi
影响因子：
12.9
作者：
James C. Anderson;James A. Narus
通讯作者：
James C. Anderson;James A. Narus
影响因子：
2
作者：
Yingen Hu;T. Korneliussen
通讯作者：
Yingen Hu;T. Korneliussen
影响因子：
16.4
作者：
Shona L. Brown;K. Eisenhardt
通讯作者：
Shona L. Brown;K. Eisenhardt
DOI：
10.1504/ijstm.2009.025390
发表时间：
2009-05
期刊：
Int. J. Serv. Technol. Manag.
影响因子：
--
作者：
P. Ritala;P. Hurmelinna-Laukkanen;K. Blomqvist
通讯作者：
P. Ritala;P. Hurmelinna-Laukkanen;K. Blomqvist