The IMPACT of Agent Transparency on Human Performance
The IMPACT of Agent Transparency on Human Performance
复制标题
代理透明度对人类绩效的影响
DOI：
10.1109/thms.2020.2978041
复制
发表时间：
2020
影响因子：
3.6
通讯作者：
M. Barnes
中科院分区：
文献类型：
--
作者：
K. Stowers;N. Kasdaglis;Michael A. Rupp;Olivia B. Newton;Jessie Y. C. Chen;M. Barnes
本文的主要目的是确定模拟代理的透明度对人类性能和相关变量（如响应时间、工作负载和信任校准）的影响。该代理通过管理一个由异构无人驾驶车辆组成的团队来支持参与者完成基地防御任务，并作为人类的决策辅助。本文探讨了透明度的三个条件。在条件1中，agent只显示基本信息（车辆位置地图和建议路线）。在条件2中，智能体显示基本信息并解释其推理。在条件3中，agent显示计划中涉及的基本信息、推理和不确定性。结果表明，在高透明度条件下，参与者表现出更好的绩效和信任校准，而没有感觉到工作量的显著增加。但是，响应时间也增加了，这可能是由于具有更多信息的条件需要额外的处理时间。总体而言，我们的研究结果表明，增加代理透明度可以改善人类代理的决策和绩效，但以完成任务的效率（及时性）为代价很小。
The primary purpose of this article is to determine the impact of a simulated agent's transparency on human performance and related variables, such as response time, workload, and trust calibration. The agent supports participants as they complete a base defense task by managing a team of heterogeneous unmanned vehicles and serves as a decision aid to the human. Three conditions of transparency are explored. In condition 1, the agent displays only the basic information (map of vehicle location and proposed routes). In condition 2, the agent displays the basic information and an explanation of its reasoning. In condition 3, the agent displays the basic information, reasoning, and uncertainties involved in the plans. Results show that participants exhibit better performance and trust calibration in the high-transparency conditions without perceiving a significant increase in workload. However, response time also increased, likely due to the additional processing time needed for conditions with more information. Overall, our findings indicate that the increased agent transparency can improve human-agent decision making and performance, but with a small cost of the efficiency (timeliness) of task completion.
影响因子：
7.6
作者：
Greenwald, AG;McGhee, DE;Schwartz, JLK
通讯作者：
Schwartz, JLK