A business case for quality improvement in addiction treatment: evidence from the NIATx collaborative.
A business case for quality improvement in addiction treatment: evidence from the NIATx collaborative.
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DOI：
10.1007/s11414-011-9259-6
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发表时间：
2012-01
影响因子：
1.9
通讯作者：
Gustafson, David H.
中科院分区：
文献类型：
--
作者：
Quanbeck, Andrew R.;Madden, Lynn;Edmundson, Eldon;Ford, James H., II;McConnell, K. John;McCarty, Dennis;Gustafson, David H.
成瘾治疗改善网络 (NIATx) 通过以客户为中心的质量改进模型促进治疗的获得和保留。本文从提供者的角度探讨了成瘾治疗质量改进的“商业案例”问题。本文开发的业务案例模型基于早期 NIATx 参与者的案例以及文献综述。等待时间长、缺席率高和持续率低表明流程效率低下，导致产能利用率不足，并阻碍最佳财务绩效。通过采用以客户为中心的做法，旨在消除治疗获取和保留的障碍，提供商可能能够提高财务绩效，提高员工保留率，并获得长期战略优势。
The Network for the Improvement of Addiction Treatment (NIATx) promotes treatment access and retention through a customer-focused quality improvement model. This paper explores the issue of the “business case” for quality improvement in addiction treatment from the provider’s perspective. The business case model developed in this paper is based on case examples of early NIATx participants coupled with a review of the literature. Process inefficiencies indicated by long waiting times, high no-show rates, and low continuation rates cause underutilization of capacity and prevent optimal financial performance. By adopting customer-focused practices aimed at removing barriers to treatment access and retention, providers may be able to improve financial performance, increase staff retention, and gain long-term strategic advantage.
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