Which factors predict the time spent answering queries to a drug information centre?
Which factors predict the time spent answering queries to a drug information centre?
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DOI：
10.1007/s11096-010-9440-7
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发表时间：
2010-12
期刊：
影响因子：
--
通讯作者：
Schjøtt J
中科院分区：
文献类型：
--
作者：
Reppe LA;Spigset O;Schjøtt J
目的 开发一个基于能够预测挪威药物信息中心 (DIC) 回答药物相关查询所花费时间的因素的模型。设置和方法 2007 年 3 月至 5 月期间，挪威 5 个 DIC 收到的与毒品相关的询问被随机分配给 20 名员工，直到每人至少回答 5 个询问。员工使用专门开发的评分系统报告了所涉及的药物数量、进行的文献检索类型以及这些查询是否被认为是判断性的。主要结果衡量指标 将这三个因素的分数相加来定义每个查询的工作负载分数。随后，通过简单或多元线性回归分析，将工作负载及其个体因素与回答查询所花费的测量时间相关联。结果 分析了 96 个查询/答案对。工作负载显着预测了回答查询所花费的时间（调整后的 R 2 = 0.22，P < 0.001）。文献检索是最能预测回答查询所花费时间的个体因素（调整后的 R 2 = 0.17，P < 0.001），并且该变量在多元回归分析中也贡献最大。结论 在本研究中，预测处理查询所花费时间的最重要的工作量因素是必须执行的文献检索类型。将查询分类为判断性或非判断性也会影响回答查询所花费的时间。涉及的药品数量对回答药品信息查询所花费的时间没有显着影响。
Objective To develop a model based upon factors able to predict the time spent answering drug-related queries to Norwegian drug information centres (DICs). Setting and method Drug-related queries received at 5 DICs in Norway from March to May 2007 were randomly assigned to 20 employees until each of them had answered a minimum of five queries. The employees reported the number of drugs involved, the type of literature search performed, and whether the queries were considered judgmental or not, using a specifically developed scoring system. Main outcome measures The scores of these three factors were added together to define a workload score for each query. Workload and its individual factors were subsequently related to the measured time spent answering the queries by simple or multiple linear regression analyses. Results Ninety-six query/answer pairs were analyzed. Workload significantly predicted the time spent answering the queries (adjusted R 2 = 0.22, P < 0.001). Literature search was the individual factor best predicting the time spent answering the queries (adjusted R 2 = 0.17, P < 0.001), and this variable also contributed the most in the multiple regression analyses. Conclusion The most important workload factor predicting the time spent handling the queries in this study was the type of literature search that had to be performed. The categorisation of queries as judgmental or not, also affected the time spent answering the queries. The number of drugs involved did not significantly influence the time spent answering drug information queries.
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DOI：
10.1093/ajhp/35.10.1233
发表时间：
1978-01-01
期刊：
AMERICAN JOURNAL OF HOSPITAL PHARMACY
影响因子：
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作者：
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期刊：
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1977-01-01
期刊：
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影响因子：
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发表时间：
1986-05-01
期刊：
AMERICAN JOURNAL OF HOSPITAL PHARMACY
影响因子：
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