Reconceptualizing TQM in service ecosystems: an integrated framework
Reconceptualizing TQM in service ecosystems: an integrated framework
复制标题
重新概念化服务生态系统中的全面质量管理：综合框架
DOI：
10.1108/ijqss-10-2017-0087
复制
发表时间：
2019
影响因子：
2.6
通讯作者：
Mara Grimaldi
中科院分区：
文献类型：
--
作者：
F. Polese;Massimiliano Vesci;Orlando Troisi;Mara Grimaldi
PurposeThe本文的目的是重新概念化全面质量管理（TQM）在服务生态系统的观点，通过识别两种方法的基本维度和澄清两个理论之间的关系。设计/方法/approachAn概述服务生态系统和全面质量管理进行，特别是侧重于两个框架的主要维度来自现有的研究。因此，这两种理论的主要特点进行评估。FindingsThe工作确定了四个经常性的维度在全面质量管理，建议他们重读的光评估的五个经常性的维度服务生态系统。此外，本文还提出了基于服务生态系统观的全面质量管理的新概念。独创性/价值性本文对全面质量管理与服务生态系统观进行了比较，并提出了两者的整合。这种重新解释的“传统”的质量管理观，在当前的趋势，服务主导（S-D）的逻辑可以代表一个出发点，进一步研究旨在分析的机制，共同生产的价值，在服务提供。
PurposeThe purpose of this paper is to reconceptualize Total Quality Management (TQM) in the light of service ecosystem view through the identification of dimensions underlying both the approaches and a clarification of the relationship between the two theories.Design/methodology/approachAn overview on service ecosystems and on TQM is conducted, with particular focus on the main dimensions of the two frameworks derived from extant research. Consequently, an assessment of the key features of both theories is performed.FindingsThe work identifies four recurring dimensions in TQM, suggesting their rereading in the light of the assessed five recurring dimensions of service ecosystem. Moreover, a reconceptualization of TQM in the light of service ecosystem view is proposed.Originality/valueThis paper compares and proposes an integration between TQM and service ecosystem view. Such a reinterpretation of “traditional” view of quality management in the light of current trend of Service-Dominant (S-D) logic can represent a starting point for further research aimed at analysing the mechanisms underlying joint production of value in service delivery.
DOI：
10.7551/mitpress/11457.001.0001
发表时间：
1982-02
期刊：
--
影响因子：
--
作者：
W. Deming
通讯作者：
W. Deming