Chatbot-based Emotion Management for Distributed Teams
Chatbot-based Emotion Management for Distributed Teams
复制标题
基于聊天机器人的分布式团队情绪管理
DOI：
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发表时间：
2020
期刊：
影响因子：
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通讯作者：
A. Maedche
中科院分区：
文献类型：
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作者：
Ivo Benke;M. Knierim;A. Maedche
在 Slack 或 Microsoft Teams 等工具的普及的推动下，分布式团队中基于文本的通信的使用在组织中大幅增长。这给分布式团队带来了许多优势，然而，这些设置的一个关键缺点是感知、理解和调节情绪的能力下降。这是有问题的，因为更好的团队成员？情绪管理能力会对团队层面的成果产生积极影响，例如团队凝聚力和团队绩效，而能力差会减少沟通流畅和幸福感。在分布式团队中利用聊天机器人技术已被认为是重新引入和改进这些能力的一种有前途的方法。在本文中，我们提出了三种用于分布式团队情绪管理的聊天机器人设计。为了开发这些设计，我们举办了三个参与式设计研讨会，产生了 153 个草图。随后，我们对 27 名参与者进行了探索性评估，对设计进行了评估。结果显示对情绪意识和沟通效率的总体刺激作用。此外，他们报告说，通过社交和互动设计功能可以调节情绪并增加妥协的便利性，但也感知到了失控等威胁。由于一些设计功能会对情绪管理产生不利影响，我们强调了设计含义并讨论了增强团队情绪管理的聊天机器人设计建议。
Fueled by the pervasion of tools like Slack or Microsoft Teams, the usage of text-based communication in distributed teams has grown massively in organizations. This brings distributed teams many advantages, however, a critical shortcoming in these setups is the decreased ability of perceiving, understanding and regulating emotions. This is problematic because better team members? abilities of emotion management positively impact team-level outcomes like team cohesion and team performance, while poor abilities diminish communication flow and well-being. Leveraging chatbot technology in distributed teams has been recognized as a promising approach to reintroduce and improve upon these abilities. In this article we present three chatbot designs for emotion management for distributed teams. In order to develop these designs, we conducted three participatory design workshops which resulted in 153 sketches. Subsequently, we evaluated the designs following an exploratory evaluation with 27 participants. Results show general stimulating effects on emotion awareness and communication efficiency. Further, they report emotion regulation and increased compromise facilitation through social and interactive design features, but also perceived threats like loss of control. With some design features adversely impacting emotion management, we highlight design implications and discuss chatbot design recommendations for enhancing emotion management in teams.
影响因子：
2.6
作者：
Matthews, Gerald;Emo, Amanda K.;Schulze, Ralf
通讯作者：
Schulze, Ralf