Harvesting Caregiving Knowledge: Design Considerations for Integrating Volunteer Input in Dementia Care
Harvesting Caregiving Knowledge: Design Considerations for Integrating Volunteer Input in Dementia Care
复制标题
收获护理知识：将志愿者投入纳入痴呆症护理的设计考虑
DOI：
10.1145/3173574.3173653
复制
发表时间：
2018
期刊：
影响因子：
--
通讯作者：
J. Williams
中科院分区：
文献类型：
--
作者：
P. Foong;Shengdong Zhao;Felicia Tan;J. Williams
提高志愿者表现可以在痴呆症护理机构中提供更好的护理。然而，护理知识系统一直侧重于获取和分享专家、主要护理人员知识，而不是志愿者提供的知识。通过使用体验原型，我们探索了志愿者护理人员知识的内容，并确定了此类非专家知识对痴呆症护理有用的方式。通过使用通俗语言、分享针对客户的特定信息以及协作寻找互动策略，志愿者能够提高未来志愿者的效率。审查内容的治疗师肯定了志愿护理人员知识的可靠性，并重视其最新性、多样性及其帮助弥合语言和专业障碍的能力。我们讨论了未来如何使用旨在获取和分享志愿者护理人员知识的系统来促进更好的痴呆症护理。
Improving volunteer performance leads to better caregiving in dementia care settings. However, caregiving knowledge systems have been focused on eliciting and sharing expert, primary caregiver knowledge, rather than volunteer-provided knowledge. Through the use of an experience prototype, we explored the content of volunteer caregiver knowledge and identified ways in which such non-expert knowledge can be useful to dementia care. By using lay language, sharing information specific to the client and collaboratively finding strategies for interaction, volunteers were able to boost the effectiveness of future volunteers. Therapists who reviewed the content affirmed the reliability of volunteer caregiver knowledge and placed value on its recency, variety and its ability to help bridge language and professional barriers. We discuss how future systems designed for eliciting and sharing volunteer caregiver knowledge can be used to promote better dementia care.
影响因子：
2.4
作者：
Webster G
通讯作者：
Webster G