Interviewing Practices, Conversational Practices, and Rapport: Responsiveness and Engagement in the Standardized Survey Interview.
Interviewing Practices, Conversational Practices, and Rapport: Responsiveness and Engagement in the Standardized Survey Interview.
复制标题
采访实践，对话实践和融洽关系：标准化调查访谈的响应能力和参与。
DOI：
10.1177/0081175016637890
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发表时间：
2016-08
影响因子：
3
通讯作者：
Dykema J
中科院分区：
文献类型：
--
作者：
Garbarski D;Schaeffer NC;Dykema J
“融洽”被用来指一种互动的一系列积极的心理特征，包括互动伙伴之间的联系或归属感、舒适感、愿意透露或分享敏感信息、取悦的动机或同理心。通过提高受访者参与、披露或提供准确信息的积极性，融洽关系可能会有益于调查参与和回答质量。如果迎合或附属的动机导致受访者压制不受欢迎的信息，那么融洽关系也会损害数据质量。一些先前的研究表明，当融洽关系与标准化面试的目标相冲突时，引发的动机是高的。我们把融洽作为一种互动现象来研究，同时关注谈话的内容和结构。在威斯康星州纵向研究的2003-2005年浪潮中，我们使用关于临终规划的问题，观察到融洽关系由可以被描述为面试官的反应和受访者的参与度的行为组成。我们确定和描述类型的响应和参与选定的问答序列，然后设计一个编码方案，以检查其分析潜力的标准，未来的研究参与。我们的分析表明，响应和参与的行为不同方面的目标，一些冲突与这些目标，而其他补充。
“Rapport” has been used to refer to a range of positive psychological features of an interaction -- including a situated sense of connection or affiliation between interactional partners, comfort, willingness to disclose or share sensitive information, motivation to please, or empathy. Rapport could potentially benefit survey participation and response quality by increasing respondents’ motivation to participate, disclose, or provide accurate information. Rapport could also harm data quality if motivation to ingratiate or affiliate caused respondents to suppress undesirable information. Some previous research suggests that motives elicited when rapport is high conflict with the goals of standardized interviewing. We examine rapport as an interactional phenomenon, attending to both the content and structure of talk. Using questions about end-of-life planning in the 2003–2005 wave of the Wisconsin Longitudinal Study, we observe that rapport consists of behaviors that can be characterized as dimensions of responsiveness by interviewers and engagement by respondents. We identify and describe types of responsiveness and engagement in selected question-answer sequences and then devise a coding scheme to examine their analytic potential with respect to the criterion of future study participation. Our analysis suggests that responsive and engaged behaviors vary with respect to the goals of standardization—some conflict with these goals, while others complement them.
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影响因子：
3.4
作者：
Belli, Robert F.;Bilgen, Ipek;Al Baghal, Tarek
通讯作者：
Al Baghal, Tarek
影响因子：
1.7
作者：
Broome, Jessica
通讯作者：
Broome, Jessica
影响因子：
9.5
作者：
Dundon, Tony;Ryan, Paul
通讯作者：
Ryan, Paul
影响因子：
4.4
作者：
CANNELL, CF;AXELROD, M
通讯作者：
AXELROD, M
影响因子：
6.3
作者：
DIJKSTRA, W
通讯作者：
DIJKSTRA, W