When does breach not lead to violation? A dual perspective of psychological contract in hotels in times of crisis
When does breach not lead to violation? A dual perspective of psychological contract in hotels in times of crisis
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什么时候违规不会导致违规？
DOI：
10.1016/j.ijhm.2021.102887
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发表时间：
2021-05
影响因子：
11.7
通讯作者：
Jie Wang
中科院分区：
文献类型：
--
作者：
Xiaoyi Wu;Lan Lin;Jie Wang
Implicit psychological contract (PC) represents the dynamic employee–employer relationship, and unlike explicit human resource (HR) practices, PC is an underexplored topic in the crisis management literature. By capturing the dual perspective of hotel employers and employees through interviews, this study investigates the content of PCs and breaches of PCs during the COVID-19 pandemic crisis. The study identifies salient dimensions of employer obligations such as safety assurance and of employee obligations such as personal protection. While employees emphasized the transactional contracts to protect their individual interests, the employers tried to balance the transactional and relational contracts. The study proposes a dynamic PC breach model that indicates contract breaches lead to varied responses through a complex interpretation process. In general, the study suggests that ensuring mutual consideration is the best way for hotel employees and employers to pull through a crisis.
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