Strategic logistics outsourcing: An integrated QFD and fuzzy AHP approach

Strategic logistics outsourcing: An integrated QFD and fuzzy AHP approach
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战略物流外包:集成的 QFD 和模糊 AHP 方法

DOI:
10.1016/j.eswa.2012.03.009
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发表时间:
2012
影响因子:
8.5
通讯作者:
Ali Emrouznejad
Ali Emrouznejad
中科院分区:
计算机科学1区
文献类型:
--
作者:
William Ho;何霆;Carman Ka Man Lee;Ali Emrouznejad

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本文将质量功能部署(QFD)、模糊集理论和层次分析法(AHP)相结合,提出了一种评价和选择最优第三方物流服务提供商的综合方法。该方法利用一系列质量屋(house of quality, HOQ),从公司利益相关者的需求中衍生出多个评价标准。利用模糊层次分析法,根据涉众需求的实现程度对评价标准的重要性进行了优先级排序。在排序标准的基础上,再次运用模糊层次分析法对备选的第三方物流进行评价和比较,做出最优选择。通过将该方法应用于一家提供硬盘组件的香港企业,证明了该方法的有效性。所提出的综合方法优于现有的方法,因为外包战略和第三方物流选择源自公司/业务战略。
This paper develops an integrated approach, combining quality function deployment (QFD), fuzzy set theory, and analytic hierarchy process (AHP) approach, to evaluate and select the optimal third-party logistics service providers (3PLs). In the approach, multiple evaluating criteria are derived from the requirements of company stakeholders using a series of house of quality (HOQ). The importance of evaluating criteria is prioritized with respect to the degree of achieving the stakeholder requirements using fuzzy AHP. Based on the ranked criteria, alternative 3PLs are evaluated and compared with each other using fuzzy AHP again to make an optimal selection. The effectiveness of proposed approach is demonstrated by applying it to a Hong Kong based enterprise that supplies hard disk components. The proposed integrated approach outperforms the existing approaches because the outsourcing strategy and 3PLs selection are derived from the corporate/business strategy.
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