Exploring Consequential Robot Sound: Should We Make Robots Quiet and Kawaii-et?

Exploring Consequential Robot Sound: Should We Make Robots Quiet and Kawaii-et?
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探索相应的机器人声音:我们应该让机器人变得安静和卡哇伊吗?

DOI:
10.1109/iros51168.2021.9636365
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发表时间:
2021
期刊:
2021 IEEE/RSJ International Conference on Intelligent Robots and Systems (IROS
影响因子:
--
通讯作者:
Fitter, Naomi T.
Fitter, Naomi T.
中科院分区:
--
文献类型:
--
作者:
Zhang, Brian J.;Peterson, Knut;Sanchez, Christopher A.;Fitter, Naomi T.

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所有的机器人都会产生相应的声音——由机器人的机制产生的声音——但是很少有人研究声音是如何影响人机交互的。最近的研究表明,不同机器人机制的声音会影响感知能力、信任、人类的相似性和不适。然而,导致这些感知的物理声音特征尚未被清楚地识别出来。在本文中,我们的目标是探索可能影响感知的机器人声音的关键特征。我们过去的一项初步研究表明,更安静、音调更高的机器人可能会被认为更有能力、更少令人不安。为了更好地理解这些属性的差异如何影响感知,我们在本文中提出的一系列四项新研究中对两组工业机械臂视频进行了音频处理。结果证实,更安静的机器人被认为不那么令人不安。此外,高音调的机器人被认为更有活力、更快乐、更热情、更有能力。尽管机器人的工业用途和外观,参与者似乎更喜欢更“可爱”(或“卡哇伊”)的声音配置文件,这可能对设计更可接受和更充实的声音配置文件有影响,以便与实际协作机器人进行人机交互。
All robots create consequential sound—sound produced as a result of the robot’s mechanisms—yet little work has explored how sound impacts human-robot interaction. Recent work shows that the sound of different robot mechanisms affects perceived competence, trust, human-likeness, and discomfort. However, the physical sound characteristics responsible for these perceptions have not been clearly identified. In this paper, we aim to explore key characteristics of robot sound that might influence perceptions. A pilot study from our past work showed that quieter and higher-pitched robots may be perceived as more competent and less discomforting. To better understand how variance in these attributes affects perception, we performed audio manipulations on two sets of industrial robot arm videos within a series of four new studies presented in this paper. Results confirmed that quieter robots were perceived as less discomforting. In addition, higher-pitched robots were perceived as more energetic, happy, warm, and competent. Despite the robot’s industrial purpose and appearance, participants seemed to prefer more "cute" (or "kawaii") sound profiles, which could have implications for the design of more acceptable and fulfilling sound profiles for human-robot interactions with practical collaborative robots.
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