A Comparative Evaluation of Interventions Against Misinformation: Augmenting the WHO Checklist

A Comparative Evaluation of Interventions Against Misinformation: Augmenting the WHO Checklist
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针对错误信息的干预措施的比较评估:扩充世界卫生组织清单

DOI:
10.1145/3491102.3517717
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发表时间:
2022
期刊:
CHI Conference on Human Factors in Computing Systems (CHI ’22
影响因子:
--
通讯作者:
Glassman, Elena Leah
Glassman, Elena Leah
中科院分区:
--
文献类型:
--
作者:
Heuer, Hendrik;Glassman, Elena Leah

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在COVID-19大流行期间,世界卫生组织提供了一份清单,以帮助人们区分准确和错误的信息。在美国和德国的对照实验中,我们调查了这种有序清单的效用,并设计了一个交互式版本,以降低对清单项目采取行动的成本。在干预措施中,我们观察到参与者在区分两国之间准确和错误信息方面的表现存在不小的差异,并讨论了一些可能的原因,这些原因可能会预测清单在不同环境中的未来有用性。提供来源标签的核对表项目最常被遵循,被认为最有帮助。根据我们的实证研究结果,我们建议从业者专注于提供来源标签,而不是支持读者进行自己的事实检查的干预措施,即使这一建议可能会受到世卫组织选择的顺序的影响。我们讨论了提供这样的源标签的复杂性,并提供设计建议。
During the COVID-19 pandemic, the World Health Organization provided a checklist to help people distinguish between accurate and misinformation. In controlled experiments in the United States and Germany, we investigated the utility of this ordered checklist and designed an interactive version to lower the cost of acting on checklist items. Across interventions, we observe non-trivial differences in participants’ performance in distinguishing accurate and misinformation between the two countries and discuss some possible reasons that may predict the future helpfulness of the checklist in different environments. The checklist item that provides source labels was most frequently followed and was considered most helpful. Based on our empirical findings, we recommend practitioners focus on providing source labels rather than interventions that support readers performing their own fact-checks, even though this recommendation may be influenced by the WHO’s chosen order. We discuss the complexity of providing such source labels and provide design recommendations.
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