Whose Job Is It Anyway? A Study of Human-Robot Interaction in a Collaborative Task

Whose Job Is It Anyway? A Study of Human-Robot Interaction in a Collaborative Task
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到底是谁的工作?

DOI:
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发表时间:
2004
期刊:
Hum. Comput. Interact.
影响因子:
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通讯作者:
Hank Jones
Hank Jones
中科院分区:
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文献类型:
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作者:
Pamela J. Hinds;Teresa L. Roberts;Hank Jones

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未来十年,自主的、移动的专业服务机器人在各种工作场所的使用预计将大幅增长。这些机器人通常会与人并肩工作,与员工合作完成任务。一些机器人学家认为,在这些情况下,与机器机器人相比,人们将更自然和更容易地与人形机器人合作。据推测,人们将更容易依赖处于权威地位的机器人并与之分担责任。本研究试图澄清机器人的外观和相对地位对人类与机器人合作的影响,通过调查人们在多大程度上依赖和放弃责任的机器人同事。在这项研究中,进行了一个3 - 3实验,以人类相似性(人类,类人机器人和类机器机器人)和地位(下属,同伴和主管)为维度。据我们所知,这项研究是第一批研究人们如何回应机器人同事的实验之一。因此,本研究试图设计一个强大的和可转移的分拣和组装任务,利用机器人的任务类型,预计要做的,并嵌入在一个现实的情况下,参与者和邦联是相互依赖的。结果表明,参与者保留更多的责任,成功完成任务时,与机器相比,人形机器人,特别是当机器机器人是下属。这些发现表明,类人机器人可能适用于人们必须将责任委托给这些机器人的环境,或者当任务对人们来说要求太高时,以及自满不是主要问题时。然而,当机器人被认为不可靠、不如人那么适合完成任务,或者在其他需要强调个人责任的情况下,机器类机器人可能更合适。
The use of autonomous, mobile professional service robots in diverse workplaces is expected to grow substantially over the next decade. These robots often will work side by side with people, collaborating with employees on tasks. Some roboticists have argued that, in these cases, people will collaborate more naturally and easily with humanoid robots as compared with machine-like robots. It is also speculated that people will rely on and share responsibility more readily with robots that are in a position of authority. This study sought to clarify the effects of robot appearance and relative status on human-robot collaboration by investigating the extent to which people relied on and ceded responsibility to a robot coworker. In this study, a 3 � 3 experiment was conducted with human likeness (human, human-like robot, and machine-like robot) and status (subordinate, peer, and supervisor) as dimensions. As far as we know, this study is one of the first experiments examining how people respond to robotic coworkers. As such, this study attempts to design a robust and transferable sorting and assembly task that capitalizes on the types of tasks robots are expected to do and is embedded in a realistic scenario in which the participant and confederate are interdependent. The results show that participants retained more responsibility for the successful completion of the task when working with a machine-like as compared with a humanoid robot, especially when the machine-like robot was subordinate. These findings suggest that humanoid robots may be appropriate for settings in which people have to delegate responsibility to these robots or when the task is too demanding for people to do, and when complacency is not a major concern. Machine-like robots, however, may be more appropriate when robots are expected to be unreliable, are less well-equipped for the task than people are, or in other situations in which personal responsibility should be emphasized.
沟通中知识的协调:说话者对其他人所知的假设的影响。
DOI: 10.1037//0022-3514.62.3.378
发表时间: 1992
影响因子: 7.6
作者:
Fussell,SR;Krauss,RM
通讯作者: Krauss,RM